Tekereza ko ukeneye kunoza UX ya sisitemu yumurage. Sisitemu imaze imyaka icumi ikora bucece inyuma. Biratinda, byacitse igice, bitizewe, kandi bishaje cyane - ubwoko bw "agasanduku kirabura" abantu bose bashingiraho, ariko ntamuntu numwe uzi ibibera munsi yumutwe. Watangirira he? Inkuru z'umurage akenshi ziteye ubwoba, zidasanzwe, kandi ziratera urujijo rwose. Berekana uruvange rwibyemezo byihuse, gukosorwa byihuse, no kwegeranya umwenda UX. Nta gisubizo kiboneye cyo kubikemura, ariko hariho inzira zo gutera imbere, nubwo gahoro gahoro, mugihe twubaha ibikenewe nibibazo byabakoresha nabafatanyabikorwa. Noneho, reka turebe uko twabikora. Inzitizi zifatika z'umurage UX Birashobora kumva ko ibicuruzwa byumurage bitegereje guteshwa agaciro umwanya uwariwo wose. Ariko mubyukuri, akenshi usanga ari ngombwa kubikorwa bya buri munsi. Sisitemu nyinshi z'umurage zirategurwa cyane kubyo umuryango ukeneye, akenshi wubatswe hanze nuwabitanze kandi akenshi nta kizamini gikomeye cyo gukoresha. Birasanzwe ko inganda zikoresha 40-60% yigihe cyazo cyo gucunga, kubungabunga, no gutunganya neza sisitemu yumurage. Ni ngombwa, kunegura - ariko kandi bihenze cyane kugirango ubeho.
1. Umurage ugomba gufatanya hamwe nibicuruzwa byubatswe hafi yabo Kwiruka mubidukikije byacitse, bimaze imyaka icumi, umurage uracyakora, nyamara ntamuntu numwe uzi neza impamvu n'impamvu bigikora. Abantu babishizeho mubyukuri birashoboka ko bavuye muri societe mumyaka yashize, bagasiga byinshi bitazwi nibikorwa byanditse nabi. Hamwe na hamwe haza gucamo ibice kandi bidahuye, byashizwe muri verisiyo ishaje yibikoresho bishaje byashizweho kuva kera.
Nubwo bimeze bityo, sisitemu yumurage igomba kubaho neza mubicuruzwa bigezweho byubatswe hafi yabo. Muburyo bwinshi, ibisubizo byanyuma bisa na Frankenstein - ibice byinshi hamwe nibice bifatanye hamwe, akenshi bivanze na UI igezweho kandi birababaza buhoro kandi byoroshye gukoreshwa ibice aha naha - cyane cyane kubijyanye no kwemeza, ubutumwa bwibeshya, cyangwa gutunganya amakuru. 2. Sisitemu Umurage Gukora cyangwa Kumena UX Umaze kuminjagira akantu gato kihuse, ibibazo byubucuruzi bidakemutse, hamwe nuburyo butashubijwe, ufite uburambe butesha umutwe, nubwo imbaraga nyinshi zashyizwe mubindi bisabwa. Niba intambwe imwe imwe muburyo bukomeye bwabakoresha bumva ivunitse rwose kandi iteye urujijo, noneho ibicuruzwa byose bisa nkaho byacitse, nubwo imbaraga zidasanzwe amatsinda yashushanyije yashyize hamwe mubindi bicuruzwa. Nibyiza, amaherezo, ugomba gukemura umurage. Kandi niho dukeneye gusuzuma amahitamo aboneka kumuhanda wawe UX. UX Roadmap yo Gukemura Imishinga Yumurage Ntukureho umurage: Wubake ku bumenyi buriho Kuberako sisitemu yumurage akenshi iba nini itazwi itera gucika intege kubantu bose, uhereye kubafatanyabikorwa kugeza kubashushanya kugeza kuri injeniyeri kugeza kubakoresha. Igitekerezo cyambere gishobora kuba kugikuraho burundu no kugishushanya kuva kera, ariko mubikorwa, ntabwo buri gihe bishoboka. Big-bang-redesign nigikorwa gihenze cyane kandi gitwara igihe kinini.
Sisitemu yumurage ifite ubumenyi bwingenzi mubikorwa byubucuruzi, kandi bakora akazi - kandi sisitemu nshya igomba guhuza neza imyaka yubumenyi no kwihitiramo bikorwa inyuma yinyuma. Niyo mpamvu abafatanyabikorwa hamwe n’abakoresha (muri B2B) mubisanzwe bifatanye cyane na sisitemu yumurage, nubwo ibibi byabo byose bizwi. Kubantu benshi, kubera ko sisitemu nkiyi yibanze mu bucuruzi, kuyikorera bisa nkaho ari bibi cyane kandi bizasaba ubwitonzi nubwitegure. Abakoresha ibigo ntibashaka ingaruka zikomeye. Aho kugirango twamagane umurage burundu, dushobora gutangira gukusanya ubumenyi buriho. Ikarita Ihari Ibikorwa Byakazi Ahantu heza ho gutangirira ni ukumva uburyo nuburyo sisitemu yumurage ikoreshwa. Urashobora kuvumbura ko bimwe mubice bya sisitemu yumurage bikoreshwa ahantu hose - bitari mubicuruzwa byawe gusa, ahubwo no mubicuruzwa byubucuruzi, mubigo byo hanze, hamwe nandi masosiyete ahuza ibicuruzwa byawe muri serivisi zabo.
Kenshi cyane, sisitemu yumurage ifite ubwishingizi bwonyine, ihuza izindi sisitemu z'umurage zishobora kuba zishaje cyane kandi mubihe bibi cyane. Amahirwe ni menshi kuburyo ushobora no kutayatekereza muri big-bang redesign - ahanini kubera ko utazi umubare wibisanduku byirabura bihari.
Shiraho ikibaho kugirango wandike ibikorwa byubu nibikorwa biterwa no kubona aigitekerezo cyiza cyukuntu ibintu byose bikorana. Shyiramo abafatanyabikorwa, kandi ushiremo abakoresha uburemere mubiganiro. Ntuzashobora gufungura agasanduku k'umukara, ariko urashobora gukomeza kumurika urumuri ukurikije abantu batandukanye bashobora gushingira kumurage kubikorwa byabo.
Umaze gukora ibyo, shiraho inama yo kugaragariza abakoresha nabafatanyabikorwa ibyo wavumbuye. Uzakenera kubaka ikizere no kwizera ko ntacyo ubuze ikintu cyingenzi, kandi ugomba kwiyumvisha ibintu biterwa nigikoresho cyumurage gifite kubantu bose babigizemo uruhare. Gusimbuza umurage sisitemu ntabwo byerekeranye numurage wenyine. Byerekeranye no kwishingikiriza hamwe nakazi kakazi gashingiye kuriyo, nayo. Hitamo Ingamba zawe zo Kwimuka Umaze kugira ishusho nini imbere yawe, ugomba guhitamo icyakurikiraho. Big-bang gusubiramo cyangwa kuzamura gato? Ni ubuhe buryo bwakora neza? Urashobora gusuzuma amahitamo akurikira mbere yo guhitamo uko wakomeza:
Big-bang gusubiramo. Rimwe na rimwe amahitamo yonyine aboneka, ariko birashobora guteza akaga cyane, bihenze, kandi birashobora gufata imyaka, nta terambere ryigeze rihinduka muburyo buriho. Kwimuka Kwiyongera. Buhoro buhoro gusezera ibice byumurage usimbuza uduce duto n'ibishushanyo bishya. Ibi bitanga intsinzi byihuse muburyo bwa Frankenstein ariko birashobora gutuma sisitemu idahinduka. Kwimuka kubangikanye.Koresha beta rusange yo gusimburwa kuruhande rwa sisitemu yumurage kugirango ushiremo abakoresha mugushushanya igishushanyo gishya. Kureka sisitemu ishaje mugihe gishya gishya, ariko witegure kubiciro byo kubungabunga byombi. Kwiyongera kwimuka kwimuka. Andika ibisabwa byose mubucuruzi sisitemu yumurage yujuje, hanyuma wubake ibicuruzwa bishya kugirango ubihuze neza, bihuye na sisitemu ishaje kuva kumunsi wambere. Gerageza hakiri kare hamwe nabakoresha imbaraga, birashoboka gutanga amahitamo yo guhindura sisitemu kugeza kera ishaje neza. Umurage UI kuzamura + beta rusange.Kora ibyago-bike-neza neza-neza neza kuri sisitemu yumurage kugirango uhuze UX, mugihe ugenda wubaka sisitemu nshya hamwe na beta rusange. Ibi bitanga umusaruro byihuse kandi birebire, byiza kubisubizo byihuse.
Gusimbuza sisitemu yatunganijwe neza kandi igenwa cyane mumyaka icumi nakazi konyine. Ntushobora kongera kubaka ikintu uhereye mucyumweru gito abandi bakora imyaka myinshi. Igihe cyose bishoboka, gerageza kwiyongera gahoro gahoro, ushizemo abakoresha nabafatanyabikorwa hamwe naba injeniyeri munzira - kandi hamwe na buffer ihagije hamwe nibitekerezo bihoraho. Gupfunyika Hamwe nimishinga yumurage, gutsindwa akenshi ntabwo ari amahitamo. Urimo kwimuka ntabwo ari ibice gusa, ahubwo abakoresha nibikorwa. Kuberako ukorera kumutima wubucuruzi, tegereza kwitabwaho cyane, gushidikanya, gushidikanya, ubwoba, nimpungenge. Wubake rero umubano ukomeye nabafatanyabikorwa bingenzi nabakoresha byingenzi kandi basangire nyirubwite nabo. Uzakenera inkunga yabo hamwe no kugura kugirango uzane akazi ka UX mubikorwa. Abafatanyabikorwa bazasaba ibintu bishaje kandi bishya. Bazibanda ku manza, ibitemewe, n'imirimo mito. Bazabaza ibyemezo byawe. Bazohereza ibimenyetso bivanze kandi bahindure ibitekerezo byabo. Kandi bazategereza sisitemu nshya gukora neza guhera kumunsi wambere. Kandi ikintu cyiza ushobora gukora ni ugukorana nabo muburyo bwose bwo gushushanya, uhereye mugitangira. Koresha umushinga wicyitegererezo kugirango wubake ikizere. Menyesha iterambere ryawe inshuro nyinshi. Kandi ubaze ibyiciro bikomeye byo kugerageza bikomeye hamwe nabakoresha umurage. Kuvugurura sisitemu yumurage ni ikibazo gikomeye. Ariko ni gake cyane umushinga uwo ariwo wose ushobora kugira ingaruka nyinshi kurwego. Zamura amaboko yawe kandi uyanyuzemo neza, kandi ikipe yawe izibukwa, yubahwe, kandi ihembwe mumyaka iri imbere. Hura “Gupima UX & Ingaruka Ingaruka” Menya Ingero UX & Igishushanyo Ingaruka, Igitabo gifatika cya Vitaly kubashushanya na UX kiyobora uburyo bwo gukurikirana no kwiyumvisha ingaruka zidasanzwe zumurimo wawe UX mubucuruzi - hamwe namahugurwa ya UX nzima nyuma yuyu mwaka. Simbuka birambuye.
Hura Igipimo UX hamwe nigishushanyo mbonera, amasomo ya videwo yingirakamaro kubashushanya na UX ayoboye.
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Ibikoresho Byingirakamaro
UX Kwimuka Ingamba za Porogaramu z'umurage, na Tamara Chehayeb Makarem Nigute Wanoza Sisitemu Umurage, na Christopher Wong Gushushanya NaUmurage, na Peter Zalman Kongera gushushanya sisitemu nini yumurage, na Pawel Halicki Nigute Gucunga Kode Yumurage, na Nicolas Carlo Nigute Guhindura Umurage, na Bansi Mehta Igishushanyo cy'umwenda 101, na Alicja Suska Ubuyobozi bufatika bwo gutangiza UX, kubwawe Mubyukuri Ubuvuzi UX Igishushanyo cya Playbook, byanyu Mubyukuri
