Esihlokweni sami sangaphambilini, ngihlole ukuthi i-AI ingasisiza kanjani ukuthi sakhe abantu abasebenzayo ngokuphumelelayo. Sibheke ekwakheni abantu abagxile kulokho abasebenzisi abazama ukukufeza esikhundleni samaphrofayili ezibalo zabantu abukeka emahle kumaphosta kodwa angavamile ukushintsha izinqumo zedizayini. Kodwa ukudala ama-personas kuyingxenye yempi. Inselele enkulu ukuthola leyo mininingwane ezandleni zabantu abayidingayo, okwamanje abayidingayo. Nsuku zonke, abantu kuyo yonke inhlangano yakho benza izinqumo ezithinta ulwazi lomsebenzisi. Amaqembu omkhiqizo anquma ukuthi yiziphi izici okufanele zibekwe phambili. Amaqembu ezentengiso enza imikhankaso yezandla. Amaqembu ezezimali aklama izinqubo zama-invoyisi. Amaqembu asekela amakhasimende abhala izifanekiso zokuphendula. Zonke lezi zinqumo zilolonga ukuthi abasebenzisi bawuzwa kanjani umkhiqizo noma isevisi yakho. Futhi eziningi zazo zenzeka ngaphandle kokufaka okuvela kubasebenzisi bangempela. Inkinga Ngendlela Esabelana Ngayo Ngocwaningo Lwabasebenzisi Uyalwenza ucwaningo. Udala abantu. Ubhala imibiko. Unikeza izethulo. Wenza ngisho nezithombe ezinhle kakhulu ze-infographics. Bese kwenzekani? Ucwaningo luhlezi kudrayivu eyabiwayo ndawana thize, luqoqa kancane kancane uthuli lwedijithali. Abantu bayakhonjwa emihlanganweni yokuqala bese bayakhohlwa. Imibiko ifinyezwa kanye futhi ayiphinde ivulwe. Uma umphathi womkhiqizo enquma ukuthi angangeza yini isici esisha, kungenzeka angayimbi inqolobane yocwaningo yangonyaka odlule. Uma ithimba lezezimali lidizayina kabusha i-imeyili ye-invoyisi, cishe alixhumani nabantu abasebenzisayo. Benza ukuqagela kwabo okuhle futhi baqhubeke. Lokhu akukhona ukugxekwa kwalawo maqembu. Bamatasatasa. Banezinsuku zokugcina. Futhi ngokweqiniso, noma ngabe bafuna ukubonana nocwaningo, mhlawumbe bebengeke bazi ukuthi bangalutholaphi noma baluhumushe kanjani embuzweni wabo othize. Ulwazi luhlala luvaliwe ngaphakathi kwamakhanda eqembu le-UX, elingakwazi ukuba khona kuzo zonke izinqumo ezenziwa enhlanganweni yonkana. Kuthiwani Uma Abasebenzisi Bengakhuluma Empeleni? Kuthiwani uma, esikhundleni sokudala amadokhumenti amile okudingeka abantu bawathole futhi bawahumushe, singanikeza ababambiqhaza indlela yokubonisana nabo bonke abasebenzisi bakho ngesikhathi esisodwa?
Cabanga ngomphathi wokumaketha esebenza ngomkhankaso omusha. Esikhundleni sokuzama ukukhumbula ukuthi abantu bathini mayelana nezintandokazi zemiyalezo, bangavele babuze: "Ngicabanga ngokuhola ngesaphulelo kule imeyili. Abasebenzisi bethu bangacabangani?" Futhi i-AI, idweba kuyo yonke idatha yakho yocwaningo kanye nabantu, ingaphendula ngombono ohlanganisiwe: indlela umuntu ngamunye okungenzeka asabela ngayo, lapho evumelana khona, lapho ehluka khona, kanye neqoqo lezincomo ezisekelwe emibonweni yabo ehlangene. Umbuzo owodwa, ukuqonda okuhlanganisiwe kuso sonke isisekelo somsebenzisi wakho.
Lena akuyona inganekwane yesayensi. Nge-AI, singakha lolu hlobo lwesistimu ngqo. Singathatha lonke lolo cwaningo olusabalele (inhlolovo, izinhlolokhono, amathikithi osekelo, izibalo, abantu ngokwabo) futhi siluguqule lube yinsiza yokusebenzisana noma ubani angabuza ngayo ukuze uthole impendulo enemibono eminingi. Ukwakha Inqolobane Yocwaningo Lomsebenzisi Isisekelo sale ndlela iyinqolobane emaphakathi yakho konke okwaziyo ngabasebenzisi bakho. Kucabange njengomthombo owodwa weqiniso i-AI engafinyelela futhi idonse kuwo. Uma ubulokhu wenza ucwaningo lomsebenzisi isikhathi esingakanani, cishe unedatha eningi kunalokho okubonayo. Isanda kusakazwa kumathuluzi ahlukene namafomethi:
Imiphumela yocwaningo ehlezi endaweni yakho yocwaningo, Okulotshiweyo kwengxoxo ku-Google Amadokhumenti, Amathikithi okusekela amakhasimende ohlelweni lwakho lwedeski losizo, Idatha yezibalo kumadeshibhodi ahlukahlukene, Okukhulunywayo nezibuyekezo zenkundla yezokuxhumana, Abantu abadala kumaphrojekthi wangaphambilini, Ukurekhodwa kokuhlolwa kokusebenziseka namanothi.
Isinyathelo sokuqala ukuqoqa konke lokhu endaweni eyodwa. Akudingi ukuhleleka ngokuphelele. I-AI inhle kakhulu ekwenzeni umqondo wokufakwayo okungcolile. Uma uqala phansi futhi ungenalo ucwaningo oluningi olukhona, ungasebenzisa amathuluzi okucwaninga ajulile e-AI ukuze uthole isisekelo.
Lawa mathuluzi angaskena iwebhu ngezingxoxo mayelana nesigaba somkhiqizo wakho, ukubuyekezwa kwezimbangi, nemibuzo evamile abantu abayibuzayo. Lokhu kukunikeza okuthile ongasebenza ngakho ngenkathi wenza ucwaningo lwakho oluyinhloko. Ukudala Abantu Abasebenzisanayo Uma usunayo inqolobane yakho, isinyathelo esilandelayo ukwakha abantu i-AI engabonisana nabo egameni lababambe iqhaza. Lokhu kwakhela ngqo endleleni esebenzayo yomuntu engiyichaze esihlokweni sami sangaphambilini, ngomehluko owodwa obalulekile: laba bantu baba amalensi lapho i-AI ihlaziya khona imibuzo, hhayi nje ireferensi.imibhalo. Inqubo isebenza kanje:
Yondla inqolobane yakho yocwaningo ngethuluzi le-AI. Icele ukuthi ikhombe amasegimenti abasebenzisi ahlukile asuselwa kumigomo, imisebenzi, namaphoyinti okungqubuzana. Yenza ukuthi ikhiqize abantu abanemininingwane yesegimenti ngayinye. Lungiselela i-AI ukuze uxhumane nabo bonke abantu lapho ababambiqhaza bebuza imibuzo, banikeze impendulo ehlanganisiwe.
Lapha yilapho le ndlela yehluka khona kakhulu kubantu bendabuko. Ngenxa yokuthi i-AI ingumthengi oyinhloko wale mibhalo yomuntu, ayidingi ukuskenwa noma ilingane ekhasini elilodwa. Abantu bendabuko bacindezelwa ukufunda komuntu: kufanele ukhiphe yonke into kuze kufike kumaphuzu ezinhlamvu kanye nezingcaphuno ezibalulekile umuntu angakwazi ukuzifunda shazi. Kodwa i-AI ayinakho umkhawulo onjalo. Lokhu kusho ukuthi abantu bakho bangachazwa kabanzi. Ungafaka phakathi ukuqashelwa kokuziphatha okude, amaphuzu edatha aphikisanayo, nomongo wamanqamu ongasoze wasinda ohlelweni lokuhlela lwephosta yomuntu siqu. I-AI ingakwazi ukubamba bonke lobu bunzima futhi idwebe kukho lapho iphendula imibuzo. Ungakwazi futhi ukudala amalensi ahlukene noma imibono ngaphakathi komuntu ngamunye, ehambisana nemisebenzi ethile yebhizinisi. Umuntu wakho othi “Weekend Warrior” angase abe nelensi yokumaketha (okuncanyelwayo kwemiyalezo, imikhuba yesiteshi, izimpendulo zomkhankaso), ilensi yomkhiqizo (isici esibalulekile, amaphethini okusebenziseka kalula, izibangeli zokuthuthukisa), kanye nelensi yosekelo (imibuzo evamile, amaphuzu akhungathekisayo, izintandokazi zokuxazulula). Lapho umphathi wokumaketha ebuza umbuzo, i-AI idonsa ulwazi oluhlobene nokumaketha. Uma umphathi womkhiqizo ebuza, ikhipha ilensi yomkhiqizo. Umuntu ofanayo, ukujula okuhlukile kuye ngokuthi ubani obuzayo.
Ama-personas kusafanele afake zonke izici zokusebenza esixoxisane ngazo ngaphambili: imigomo nemisebenzi, imibuzo nokuphikisa, amaphuzu ezinhlungu, izindawo zokuthintwa, nezikhala zesevisi. Kodwa manje lezi zakhi ziba yisisekelo sokuthi i-AI ihlola kanjani imibuzo ngombono womuntu ngamunye, ihlanganisa imibono yabo ibe yizincomo ezisebenzayo. Izinketho Zokusebenzisa Ungakwazi ukusetha lokhu ngamaleveli ahlukahlukene okuba yinkimbinkimbi kuye ngezisetshenziswa zakho nezidingo. Indlela Elula Izinkundla eziningi ze-AI manje zinikeza izici zephrojekthi noma zendawo yokusebenza ezikuvumela ukuthi ulayishe amadokhumenti ayizethenjwa. Ku-ChatGPT, lezi zibizwa ngokuthi Amaphrojekthi. UClaude unesici esifanayo. U-Copilot kanye ne-Gemini bakubiza ngokuthi i-Spaces noma Amagugu. Ukuze uqalise, dala iphrojekthi ezinikele futhi ulayishe imibhalo yakho ebalulekile yocwaningo kanye nabantu. Bese ubhala imiyalelo ecacile utshele i-AI ukuthi ithintane nabo bonke abantu lapho iphendula imibuzo. Okuthile okufana nalokhu: Usiza ababambiqhaza baqonde abasebenzisi bethu. Lapho ubuzwa imibuzo, thintana nabo bonke abasebenzisi abakule phrojekthi futhi unikeze: (1) isifinyezo esifushane sokuthi umuntu ngamunye angase aphendule kanjani, (2) uhlolojikelele olugqamisa lapho bevumelana khona nalapho behluka khona, kanye (3) nezincomo ezisekelwe emibonweni yabo eyiqoqo. Dweba kuwo wonke amadokhumenti ocwaningo ukuze wazise ukuhlaziya kwakho. Uma ucwaningo lungasihlanganisi ngokugcwele isihloko, sesha izinkundla zokuxhumana ezifana neReddit, Twitter, kanye nezinkundla ezifanele ukuze ubone ukuthi abantu abafana nalaba bantu baxoxa kanjani ngezindaba ezifanayo. Uma ungakaqiniseki ngokuthile, yisho ngokwethembeka futhi uphakamise ukuthi yiluphi ucwaningo olwengeziwe olungasiza.
Le ndlela inemikhawulo ethile. Kunama-caps wokuthi mangaki amafayela ongawalayisha, ngakho-ke ungase udinge ukubeka phambili ucwaningo lwakho olubaluleke kakhulu noma uhlanganise abantu bakho benze idokhumenti eyodwa ephelele. Indlela Eyinkimbinkimbi Kakhudlwana Ezinhlanganweni ezinkulu noma ukusetshenziswa okuqhubekayo okwengeziwe, ithuluzi elifana ne-Notion linikeza izinzuzo ngoba lingabamba yonke inqolobane yakho yocwaningo futhi linamandla e-AI akhelwe ngaphakathi. Ungakha izizindalwazi zezinhlobo ezahlukene zocwaningo, uzixhume ndawonye, bese usebenzisa i-AI ukuze ubuze kuyo yonke into.
Inzuzo lapha ukuthi i-AI ikwazi ukufinyelela kumongo owengeziwe. Uma obambe iqhaza ebuza umbuzo, angasebenzisa izinhlolovo, amathikithi osekelo, okulotshiweyo kwenhlolokhono, kanye nedatha yezibalo konke ngesikhathi esisodwa. Lokhu kwenza kube nezimpendulo ezinothe, nezingacacile. Yini Lokhu Akukushintshi Kufanele ngicacise mayelana nemikhawulo. I-Virtual personas ayithatheli indawo yokukhuluma nabasebenzisi bangempela. Ziyindlela yokwenza ucwaningo olukhona lufinyeleleke kalula futhi lusebenze. Kunezimo ezimbalwa lapho usadinga khona ucwaningo lokuqala:
Lapho wethula into entsha ngempela ucwaningo lwakho olukhona olungayifaki; Lapho udinga ukuqinisekisa imiklamo ethile noma ama-prototypes; Lapho idatha yakho yenqolobane iphelelwa yisikhathi; Lapho abathintekayokudingeka ukuzwa ngokuqondile kubantu bangempela ukwakha uzwela.
Eqinisweni, ungamisa i-AI ukuthi ibone lezi zimo. Uma othile ebuza umbuzo oweqa lokho ucwaningo olungaphendula, i-AI ingaphendula ngokuthile: "Anginalo ulwazi olwanele lokuphendula lokho ngokuzethemba. Lona kungaba umbuzo omuhle wenhlolokhono esheshayo yomsebenzisi noma inhlolovo." Futhi uma wenza ucwaningo olusha, leyo datha ibuyela endaweni yokugcina. Abantu bayaguquka ngokuhamba kwesikhathi njengoba ukuqonda kwakho kuya kujula. Lokhu kungcono kakhulu kunendlela yendabuko, lapho ama-personas adaleka kanye bese ephuma kancane kancane. I-Shift Yenhlangano Uma le ndlela ibamba inhlangano yakho, kwenzeka okuthile okuthakazelisayo. Iqhaza leqembu le-UX liyashintsha ekubeni ngabalindisango bolwazi lomsebenzisi liye ekubeni abaqaphi nabanakekeli benqolobane. Esikhundleni sokuchitha isikhathi udala imibiko engase ifundwe noma ingafundi, uchitha isikhathi uqinisekisa ukuthi inqolobane ihlala injalo nokuthi i-AI ilungiselelwe ukunikeza izimpendulo eziwusizo. Ukuxhumana kocwaningo kuyashintsha ukusuka ku-push (izethulo, imibiko, ama-imeyili) ukudonsa (ababambe iqhaza ababuza imibuzo lapho bedinga izimpendulo). Ukucabanga okugxile kumsebenzisi kusatshalaliswa kuyo yonke inhlangano kunokuba kugxile eqenjini elilodwa. Lokhu akwenzi abacwaningi be-UX bangabi nanzuzo kangako. Uma kukhona, kubenza babaluleke kakhulu ngoba umsebenzi wabo usunokufinyelela okubanzi nomthelela omkhulu. Kodwa kuyasishintsha isimo somsebenzi. Ukuqalisa Uma ufuna ukuzama le ndlela, qala kancane. Uma udinga i-primer kubantu abasebenzayo ngaphambi kokungena, ngibhale umhlahlandlela onemininingwane wokuwadala. Khetha iphrojekthi eyodwa noma iqembu bese usetha ukusetshenziswa okulula usebenzisa i-ChatGPT Projects noma ithuluzi elifanayo. Qoqa noma yiluphi ucwaningo onalo (ngisho noma luzwakala lungaphelele), dala umuntu oyedwa noma ababili, bese ubona ukuthi ababambiqhaza baphendula kanjani. Qaphela ukuthi imiphi imibuzo abayibuzayo. Lokhu kuzokutshela ukuthi ucwaningo lwakho lunezikhala kuphi nokuthi iyiphi idatha eyengeziwe engabaluleka kakhulu. Njengoba ulungisa indlela yokwenza, unganwebela emaqenjini engeziwe kanye namathuluzi ayinkimbinkimbi kakhulu. Kodwa umgomo owumongo awushintshi: thatha lonke lolo lwazi lomsebenzisi oluhlakazekile futhi ulunikeze izwi elingezwa yinoma ubani enhlanganweni yakho. Esihlokweni sami sangaphambilini, ngiphikisane ngokuthi kufanele sisuke kubantu bendawo siye kubantu abasebenzayo abagxile kulokho abasebenzisi abazama ukukwenza. Manje ngiphakamisa ukuthi sithathe isinyathelo esilandelayo: ukusuka kubantu abangashintshi baye kwabasebenzisanayo abangabamba iqhaza ezingxoxweni lapho izinqumo zenziwa khona. Ngoba nsuku zonke, kuyo yonke inhlangano yakho, abantu benza izinqumo ezithinta abasebenzisi bakho. Futhi abasebenzisi bakho bafanelwe isihlalo etafuleni, ngisho noma singesokubona. Funda kabanzi ku-SmashingMag
"Ukubhekisisa Abantu: Lokho Abayikho Nendlela Abasebenza Ngayo | 1", Shlomo Goltz "Indlela Yokuthuthukisa Inqubo Yakho Yokuklama Ngabantu Abasekelwe Kudatha", u-Tim Noetzel "Indlela Yokwenza Ukucwaninga Kwakho Kwe-UX Kunzima Ukuziba", u-Vitaly Friedman "Indlela Yokwakha Ubudlelwano Bekhasimende Obuqinile Bokucwaninga Kwabasebenzisi", Renaissance Rachel
