I-Zendesk Ukufumana i-AI yeNkonzo yoMthengi yokuQala kwangaphambili: I-Strategic Move
Imbonakalo yesoftware yenkonzo yabathengi iyahlanganisa. Kwinyathelo elikhulu lobuchule, umboneleli wesoftware yenkonzo yabathengi be-AI uZendesk ufumana iForethought, isiqalo esineminyaka elithoba ubudala. Oku kufunyanwa kuqaqambisa indlela iifemu ezikhokelayo ze-SaaS ezidibanisa ngamandla amandla e-AI ngokuzisa amaqabane aphambili kunye nabakhuphisana nabo ngaphakathi. Ukucinga kwangaphambili, okwaziwayo ngee-arhente zayo ze-AI eziphucukileyo ezikwaziyo ukwenza imisebenzi enzima, enamanyathelo amaninzi, ngoku iya kuba yinxalenye ye-ecosystem ye-Zendesk. Esi sivumelwano sigxininisa ugqatso olumandla lokulawula ikamva lenkxaso yomthengi ozenzekelayo, okrelekrele.
Kutheni i-Zendesk ifumana iNgcaciso-phambili Isigqibo sikaZendesk sokufumana i-Forethought yimpendulo ecacileyo kwiimfuno eziguqukayo zenkonzo yabathengi yanamhlanje. Amashishini ngoku alindele ngaphezulu kwee-chatbots ezilula. Bafuna i-AI enokuqonda umxholo, ilawule ukuhamba komsebenzi okuntsonkothileyo, kunye nokusombulula imiba ngokuzimeleyo. Itekhnoloji yokucinga kwangaphambili igqwesile ngokuchanekileyo kule ndawo. Iiarhente zabo ze-AI zenzelwe ukujongana neenkqubo zamanyathelo amaninzi ezazifuna ukungenelela kwabantu ngokwesiko. Oku kuquka imisebenzi efana nokutsalwa kwedatha kwiinkqubo ezininzi, ukwenza izigqibo ezinengqiqo, kunye nokwenza uthotho lwezenzo ukufikelela kwisisombululo. Ngokufumana i-Forethought, i-Zendesk ayithengi nje isixhobo; Kufunxa ubuchule obungundoqo. Ikhawulezisa imephu yendlela yabo yokubethelela ubucukubhede, i-AI ye-arhente ngokuthe ngqo kwindawo yabo yenkonzo. Eli nyathelo lithintela umntu okhuphisana naye ekufumaneni umgca ofanayo kwaye aqinise ubunkokeli bemarike yeZendesk.
Itekhnoloji ye-AI yokucinga kwangaphambili: Ngaphaya kweeChatbots ezisisiseko Yintoni eyahlula i-Forethought kwindawo exineneyo yenkonzo yabathengi be-AI? Iqonga labo lakhiwe malunga "ne-AI ye-arhente" eyenzelwe isenzo, hayi nje incoko. Oku kubonisa ukutsiba okubalulekileyo kwi-bots yenkxaso yesizukulwana sokuqala. Ubunakho obungundoqo be-AI yoCwangciso Lwangaphambili Iiarhente ze-AI zokuqalisa zahlulwa ngeempawu ezininzi eziphambili: I-Multi-Step Task Automation: Ukukwazi ukuhamba ngemibuzo enzima yabathengi efuna ukulandelelana kwamanyathelo, njengokulungisa ukubuyiswa, ukuhlaziya umrhumo, kunye nokukhupha imbuyekezo kwintsebenziswano enye engenamthungo. Ukudityaniswa kweNkqubo enzulu: Idibanisa kwi-CRM, i-ERP, kunye neenkqubo zokuhlawula ukufikelela kunye nokusebenza kwidatha yexesha langempela, ukwenza izigqibo ezisekelwe kulwazi olupheleleyo. Ubukrelekrele bokuqikelela: Isebenzisa ukufunda koomatshini ukuqikelela iimfuno zabathengi kunye nokucebisa izisombululo phambi kokuba itikiti lichazwe ngokupheleleyo. I-Handoff yoMntu engenamthungo: Ngobulumko uhambisa kuphela awona matyala antsokothileyo kwiiarhente zabantu, ebanika umxholo opheleleyo kunye neentshukumo ezicetyiswayo. Oku kugxininiswa kubukrelekrele obunokusetyenzwa bubonisa indlela ebanzi kuphuhliso lwe-AI, apho injongo kukudala iiarhente ezizimeleyo eziphumezayo. Ngomnye umzekelo wale nto, bona indlela i-CEO ye-Replit ithi i-Agent yabo entsha ye-AI inokuVibe iKhowudi yokuQala ukusuka ekuqaleni.
Impembelelo kwiMarike ye-AI yeNkonzo yabaThengi I-Zendesk ukufumana i-Forethought ingaphezulu kwentengiselwano enye yenkampani. Ibonisa utshintsho olubalulekileyo kumandla okhuphiswano kushishino lwesoftware yenkonzo yabathengi. Ixesha lokwakha yonke into ngokuzimeleyo linika indlela yokuqinisa iqhinga. Amaqonga amakhulu afana ne-Zendesk, i-Salesforce, kunye ne-ServiceNow ngoku ngokukhutheleyo iskena uqalo lwe-AI olukwinqanaba eliphezulu. Injongo kukufumana itekhnoloji ekhethekileyo enokuthatha iminyaka ukuphuhlisa ngaphakathi. Lo mkhwa unokuthi ukhawulezise, ukhokelele kumsebenzi we-M&A njengoko ugqatso lwabakwisikhundla sokwakha elona qonga libanzi lenkonzo ye-AI. Kubathengi, oku kudityaniswa kuthembisa izixhobo ezinamandla ngakumbi, ezidibeneyo. Endaweni yokuhlanganisa isitakhi esiqhekezayo sezisombululo zamanqaku, banokufikelela kubuchule be-AI obukwinqanaba eliphezulu ngaphakathi kwideshibhodi yabo yenkonzo esisiseko. Nangona kunjalo, ikwaphakamisa imibuzo malunga nokukhetha kwemarike kunye nesantya sokwenziwa kwezinto ezintsha ngaphandle kwamaqonga amakhulu.
Oku kuthetha ntoni kuShishino kunye namaQela eNkxaso Kumashishini asebenzisa okanye aqwalasela iZendesk, oku kufunyanwa kuyathembisa. Ibonisa utyalo-mali oluzinikeleyo ekwenzeni i-AI ibe yinxalenye engundoqo, eyomeleleyo yamava enkonzo. Amaqela anokukhangela phambili kwi-automation enamandla ngakumbi eyehlisa ngokunyanisekileyo umthamo wetikiti kwaye ibambe ukuhamba komsebenzi onzima. Ii-arhente zenkxaso zinokutshintshela kwiindima ezinobuchule ngakumbi. Njengoko i-AI iphatha imisebenzi yesiqhelo kunye namanyathelo amaninzi, ii-arhente zabantu zinokugxilaimiba echukumisayo, entsonkothileyo ngokweemvakalelo, okanye eyenyukayo efuna uvelwano kunye nokusombulula iingxaki ezinzulu. Izixhobo abazisebenzisayo ziya kuba krelekrele, zibabonelele ngolwazi olungcono kunye nezindululo zenyathelo elilandelayo. Ukuhlala phambili, iinkampani kufuneka ziphicothe ukuhamba kwazo kwenkxaso yangoku. Ukuchonga iinkqubo eziphindaphindiweyo, ezinamanyathelo amaninzi anokuthi abe ngabaviwa abaphambili kwesi sizukulwana esitsha se-arhente ye-AI. Ukulungiselela idatha yakho kunye neenkqubo zokudityaniswa nzulu kwe-AI kuya kuba ngundoqo ekuxhaseni ezi nkqubela phambili xa zifumaneka.
Isiphelo: Ikamva liDityanisiwe i-AI Ukufunyanwa kweForethought nguZendesk kuphawula umzuzu oqinisekileyo. Kubonisa ukuba ikamva lenkonzo yabathengi lilele ekudityanisweni okunzulu, i-AI ye-agenti enokwenza umsebenzi onentsingiselo. Eli nyathelo liza kutyhala lonke ishishini kwizisombululo zenkxaso eziphucukileyo nezizimeleyo. Njengoko i-AI iqhubeka nokuseka imisebenzi yeshishini, ukuqinisekisa ukuba ubukho bakho bedijithali bubambene kubaluleke kakhulu. Kanye njengokuba i-Zendesk idibanisa i-AI ukulungelelanisa inkxaso, unokudibanisa isazisi sakho se-intanethi. Qala ngokwenza ikhonkco lasimahla lekhasi le-bio kwi-Seemless ukudibanisa yonke imixholo yakho, iimveliso, kunye neenkonzo kwindawo enye ehlakaniphile, esembindini yabaphulaphuli bakho.
