Zendesk Samun Farkon Sabis na Abokin Ciniki AI Hasashen Hasashen: Tsarin Dabaru
Filayen software na sabis na abokin ciniki yana ƙarfafawa. A cikin babban tsari mai mahimmanci, mai ba da sabis na abokin ciniki na AI Zendesk yana samun Forethought, farawa mai shekaru tara. Wannan sayan yana nuna yadda manyan kamfanonin SaaS ke haɓaka haɓaka haɓakar AI ta hanyar kawo manyan abokan tarayya har ma da masu fafatawa a cikin gida. Tunani, wanda aka sani da ƙwararrun wakilai na AI waɗanda ke da ikon yin hadaddun, ayyuka masu matakai da yawa, yanzu za su zama wani ɓangare na yanayin yanayin Zendesk. Wannan yarjejeniyar tana nuna tsananin tseren don mamaye makomar goyan bayan abokin ciniki ta atomatik, mai hankali.
Me yasa Zendesk ke Samun Tunani Shawarar Zendesk don samun Forethought amsa ce bayyananne ga buƙatun buƙatun sabis na abokin ciniki na zamani. Kasuwanci yanzu suna tsammanin fiye da sauƙaƙan chatbots. Suna buƙatar AI wanda zai iya fahimtar mahallin, sarrafa rikitattun ayyukan aiki, da warware batutuwan kai tsaye. Fasahar hangen nesa ta yi fice sosai a wannan yanki. An ƙera wakilansu na AI don gudanar da matakai da yawa waɗanda a al'adance ke buƙatar sa hannun ɗan adam. Wannan ya haɗa da ayyuka kamar cire bayanai daga tsarin da yawa, yanke shawara mai ma'ana, da aiwatar da jerin ayyuka don cimma matsaya. Ta hanyar samun Tunani, Zendesk ba kawai siyan kayan aiki ba ne; yana ɗaukar ƙwarewar asali. Yana haɓaka taswirar hanyarsu don haɗa nagartaccen, AI mai aiki kai tsaye cikin ɗakin sabis ɗin su. Wannan yunƙurin yana hana mai yin gasa samun dama iri ɗaya kuma yana ƙarfafa jagorancin kasuwar Zendesk.
Fasahar AI ta Hasashen: Bayan Basic Chatbots Menene ke banbanta Hasashen Hasashen a cikin cunkoson sararin sabis na abokin ciniki na AI? An gina dandalin su a kusa da "Anti AI" wanda aka tsara don aiki, ba kawai tattaunawa ba. Wannan yana wakiltar babban tsalle daga bots na tallafi na ƙarni na farko. Mabuɗin iyawa na Forethought's AI An bambanta wakilan AI na farawa da abubuwa da yawa na ci gaba: Automation Multi-Mataki Automation: Ikon kewaya hadaddun tambayoyin abokin ciniki waɗanda ke buƙatar jerin matakai, kamar sarrafa dawowa, sabunta biyan kuɗi, da bayar da kuɗi a cikin ma'amala ɗaya mara kyau. Haɗin Tsarin Zurfi: Haɗa zuwa CRM, ERP, da tsarin lissafin kuɗi don samun dama da aiki akan bayanan lokaci-lokaci, yin yanke shawara bisa cikakken bayani. Hasashen Hasashen: Yana amfani da koyan na'ura don tsinkayar buƙatun abokin ciniki da kuma ba da shawarar mafita kafin a yi cikakken bayanin tikitin. Hannun Dan Adam mara Sumul: A hankali yana bibiyar lamurra masu rikitarwa kawai ga wakilan ɗan adam, yana ba su cikakken mahallin da shawarwarin ayyuka. Wannan mayar da hankali kan basirar da za a iya aiwatarwa yana nuna babban yanayin ci gaban AI, inda manufar ita ce ƙirƙirar wakilai masu cin gashin kansu waɗanda ke aiwatarwa. Don wani misali na wannan, duba yadda Shugaba Replit ya ce Sabon Wakilin AI na iya Vibe Code a Farawa Daga Scratch.
Tasiri kan Kasuwancin Sabis na AI Market Zendesk samun Forethought ya wuce ma'amalar kamfani guda ɗaya. Yana nuna alamar canji mai mahimmanci a cikin gasa mai ƙarfi na masana'antar software na sabis na abokin ciniki. Zamanin gina komai da kansa yana ba da hanya ga haɓaka dabaru. Manya-manyan dandamali kamar Zendesk, Salesforce, da ServiceNow yanzu suna yin bincike sosai don farawar AI mafi kyawun aji. Manufar ita ce samun fasaha na musamman wanda zai ɗauki shekaru don haɓaka ciki. Wataƙila wannan yanayin zai iya haɓaka, yana haifar da ƙarin ayyukan M&A yayin da masu rike da madafun iko ke tsere don gina ingantaccen dandamalin sabis na AI. Ga abokan ciniki, wannan haɗin gwiwar yayi alkawarin ƙarin ƙarfi, kayan aikin haɗin gwiwa. Maimakon haɗa ɗimbin rarrabuwar kawuna na mafita, za su iya samun damar manyan damar AI a cikin dashboard ɗin sabis na farko. Koyaya, yana kuma haifar da tambayoyi game da zaɓin kasuwa da kuma saurin ƙirƙira a wajen manyan dandamali.
Abin da Wannan ke nufi ga Kasuwanci da Ƙungiyoyin Tallafawa Don kasuwancin da ke amfani da ko la'akari da Zendesk, wannan sayan yana da alƙawarin. Yana nuna ƙwaƙƙwaran saka hannun jari don sanya AI ta zama tsakiya, mai ƙarfi na ƙwarewar sabis. Ƙungiya za su iya sa ido ga ƙarin aiki da kai mai ƙarfi wanda da gaske yana rage ƙarar tikiti da sarrafa hadaddun ayyukan aiki. Wakilan tallafi za su yi yuwuwa su canza zuwa ƙarin dabaru na ayyuka. Kamar yadda AI ke aiwatar da ayyuka na yau da kullun da ayyuka masu yawa, wakilan ɗan adam na iya mai da hankali kanbabban taɓawa, haɗaɗɗen motsin rai, ko haɓaka al'amura waɗanda ke buƙatar tausayawa da zurfin warware matsala. Kayan aikin da za su yi amfani da su za su fi wayo, samar musu da mafi kyawun fahimta da shawarwarin mataki na gaba. Don ci gaba, kamfanoni ya kamata su duba ayyukan tallafi na yanzu. Gano maimaita matakai, matakai da yawa waɗanda zasu iya zama manyan 'yan takara don wannan sabon ƙarni na wakilin AI. Shirya bayananku da tsarin ku don zurfin haɗin kai na AI zai zama mabuɗin don haɓaka waɗannan ci gaban lokacin da suka samu.
Kammalawa: Makomar Haɗaɗɗen AI Samun Forethought ta Zendesk alama ce ta tabbataccen lokaci. Yana nuna cewa makomar sabis na abokin ciniki ta ta'allaka ne a cikin haɗe-haɗe mai zurfi, AI mai aiki wanda zai iya yin aiki mai ma'ana. Wannan yunƙurin zai tura masana'antar gabaɗaya zuwa ga mafi nagartattun hanyoyin tallafi masu zaman kansu. Yayin da AI ke ci gaba da sake fasalin ayyukan kasuwanci, tabbatar da kasancewar ku na dijital yana da haɗin kai yana da mahimmanci. Kamar yadda Zendesk ke haɗa AI don daidaita tallafi, zaku iya haɗa ainihin ainihin ku akan layi. Fara da ƙirƙirar shafin haɗin kai-in-bio kyauta akan Alama don haɗa duk abubuwan ku, samfuran ku, da sabis a cikin wayo ɗaya, tsakiyar cibiyar masu sauraron ku.
