Zendesk Kubona AI Abakiriya Serivisi Gutangira Gutekereza: Kwimuka
Serivise ya serivise yabakiriya irahuza. Mubikorwa byingenzi byingenzi, serivise zitanga serivise zabakiriya ba AI Zendesk arimo kugura Fore Thinkt, imyaka icyenda itangiye. Uku kugura kwerekana uburyo ibigo bya SaaS biyobora byinjiza cyane ubushobozi bwa AI mu kuzana abafatanyabikorwa bakomeye ndetse nabanywanyi murugo. Byatekerejweho, bizwi mubikorwa bya AI bihanitse bifite ubushobozi bwo gukora imirimo igoye, intambwe nyinshi, ubu bizaba igice cyibinyabuzima bya Zendesk. Aya masezerano ashimangira irushanwa rikomeye ryo kuganza ejo hazaza h’imfashanyo zikoresha, zifite ubwenge.
Impamvu Zendesk arimo Kubona Ibitekerezo Icyemezo cya Zendesk cyo kubona Foreought ni igisubizo gisobanutse kubisabwa bigenda bihinduka bya serivisi zabakiriya ba kijyambere. Ubu ubucuruzi butegereje ibirenze ibiganiro byoroshye. Bakeneye AI ishobora kumva imiterere, gucunga neza akazi, no gukemura ibibazo byigenga. Tekinoroji ya Foreought yatekereje neza muri kano karere. Ibikoresho byabo bya AI byashizweho kugirango bikemure intambwe nyinshi zisanzwe zisaba ko abantu batabara. Ibi birimo imirimo nko gukuramo amakuru muri sisitemu nyinshi, gufata ibyemezo byumvikana, no gukora urukurikirane rwibikorwa kugirango tugere ku cyemezo. Kubona Ibitekerezo, Zendesk ntabwo igura igikoresho gusa; irimo gukuramo ubushobozi bwibanze. Byihutisha igishushanyo mbonera cyabo cyo gushyiramo ubuhanga buhanitse, bukora AI muri serivisi zabo. Uku kwimuka kubuza umunywanyi kunguka kimwe kandi bigashimangira ubuyobozi bwisoko rya Zendesk.
Ikoreshwa rya tekinoroji ya AI: Kurenga Ibiganiro Byibanze Niki gitandukanya Ibitekerezo bitandukanijwe mumwanya wuzuye wa serivise ya AI? Ihuriro ryabo ryubatswe hafi ya "agent AI" yagenewe ibikorwa, ntabwo ari ibiganiro gusa. Ibi byerekana gusimbuka gukomeye kuva mu gisekuru cya mbere gishyigikira bots. Ubushobozi Bwingenzi bwa AI Yatekereje Intangiriro ya AI abakozi batandukanijwe nibintu byinshi byateye imbere: Multi-Step Task Automation: Ubushobozi bwo kuyobora ibibazo bigoye byabakiriya bisaba urukurikirane rwintambwe, nko gutunganya ibyagarutsweho, kuvugurura abiyandikishije, no gutanga amafaranga muburyo bumwe. Kwishyira hamwe kwimbitse: Ihuza na CRM, ERP, hamwe na sisitemu yo kwishyuza kugirango igere kandi ikore ku gihe nyacyo, ifata ibyemezo bishingiye ku makuru yuzuye. Ubwiteganyirize bw'ubwenge: Koresha imashini yiga imashini kugirango utegure ibyo umukiriya akeneye kandi ushishikarire gutanga ibisubizo mbere yuko itike isobanurwa neza. Ikirangantego cyabantu: Ubwenge buyobora gusa ibibazo bigoye kubakozi babantu, bikabaha ibisobanuro byuzuye hamwe nibikorwa byatanzwe. Ibi byibanda kubikorwa byubwenge byerekana inzira yagutse mugutezimbere AI, aho intego ari ugushiraho abakozi bigenga bakora. Urundi rugero rwibi, reba uburyo Umuyobozi mukuru wa Replit avuga ko abakozi babo bashya ba AI bashobora Vibe Code gutangira guhera.
Ingaruka ku isoko rya serivisi zabakiriya AI Zendesk kugura Foreoughtt birenze ibikorwa byubucuruzi bumwe. Irerekana ihinduka rikomeye mubikorwa byo guhatanira inganda za serivise zabakiriya. Igihe cyo kubaka ibintu byose byigenga ni ugutanga inzira yo guhuriza hamwe ingamba. Amahuriro manini nka Zendesk, Salesforce, na ServiceNone ubu arimo arasikana cyane kubwiza-mu-cyiciro cyo gutangiza AI. Intego nukubona tekinoroji yihariye yatwara imyaka kugirango itere imbere imbere. Iyi myumvire irashobora kwihuta, biganisha ku bikorwa bya M&A nkibikorwa byabashinzwe guhatanira kubaka serivise yuzuye ya AI ikoreshwa na AI. Kubakiriya, uku guhuriza hamwe gusezeranya ibikoresho bikomeye, byahujwe. Aho gutobekanya hamwe ibice byaciwemo ibisubizo, barashobora kubona ubushobozi bwa AI bugezweho murwego rwibanze rwa serivisi. Ariko, itera kandi kwibaza kubijyanye no guhitamo isoko n'umuvuduko wo guhanga udushya hanze yingenzi.
Icyo Ibi bivuze mubucuruzi no gushyigikira amakipe Kubucuruzi bukoresha cyangwa butekereza kuri Zendesk, kugura biratanga ikizere. Yerekana ishoramari ryiyemeje gukora AI hagati, ikomeye muburambe bwa serivisi. Amakipe arashobora gutegerezanya amatsiko imbaraga zikomeye zigabanya rwose itike kandi ikora akazi katoroshye. Abakozi bunganira birashoboka ko bahinduka mubikorwa byinshi byingenzi. Nkuko AI ikora imirimo isanzwe kandi yintambwe nyinshi, abakozi babantu barashobora kwibandagukoraho cyane, amarangamutima, cyangwa ibibazo bikabije bisaba impuhwe no gukemura ibibazo byimbitse. Ibikoresho bakoresha bizaba byiza, bibaha ubushishozi bwiza nibisabwa-byiza-byifuzo. Kugirango ukomeze imbere, ibigo bigomba kugenzura ibikorwa byubu byakazi. Menya inzira zisubirwamo, intambwe nyinshi zishobora kuba abakandida ba mbere kuri iki gisekuru gishya cya AI. Gutegura amakuru yawe hamwe na sisitemu yo guhuza AI byimbitse bizaba urufunguzo rwo gukoresha ayo majyambere igihe azaboneka.
Umwanzuro: Ejo hazaza ni AI Kugura Byatekerejweho na Zendesk biranga igihe cyihariye. Irerekana ko ejo hazaza ha serivisi zabakiriya ziri muburyo bwimbitse, abakozi ba AI bashobora gukora umurimo ufite ireme. Uku kwimuka kuzasunika inganda zose kugana ibisubizo binini kandi byigenga byigenga. Nkuko AI ikomeje kuvugurura imikorere yubucuruzi, kwemeza ko imibare yawe ihurira hamwe ningirakamaro. Nkuko Zendesk ihuza AI kugirango yorohereze inkunga, urashobora guhuza umwirondoro wawe kumurongo. Tangira ukora page yubuntu-muri-bio kurupapuro kuri Seemless kugirango uhuze ibikubiyemo byose, ibicuruzwa, na serivise muburyo bumwe bwubwenge, hagati yabateze amatwi.
