Mu gawo loyamba la mndandanda uno, takhazikitsa kusintha kofunikira kuchokera kuukadaulo wanzeru kupita kuukadaulo wopangira. Tidafufuza chifukwa chomwe kudumphaku kuchoka pakuwonetsa kuchitapo kanthu kumafuna zida zatsopano zamaganizidwe ndi njira kwa ofufuza a UX, oyang'anira malonda, ndi atsogoleri. Tidatanthauzira taxonomy of agetic behaviour, kuyambira kuwonetsa mpaka kuchita zinthu zodziyimira pawokha, tafotokoza njira zofunika zofufuzira, tafotokoza kuwopsa kwa sludge, ndikukhazikitsa njira zowerengera zomwe zimafunikira kuti muyende gawo latsopanoli. Tinakambirana chiyani komanso chifukwa chake. Tsopano, timachoka ku maziko kupita ku ntchito. Nkhaniyi ikupereka m'mene: mawonekedwe a konkire, machitidwe ogwirira ntchito, ndi machitidwe a bungwe ofunikira pomanga machitidwe ogwirira ntchito omwe ali amphamvu komanso owonekera, olamulirika, komanso oyenera kukhulupiriridwa ndi ogwiritsa ntchito. Ngati kafukufuku wathu ndi chida chodziwira matenda, njirazi ndizo ndondomeko ya chithandizo. Ndiwo njira zothandiza zomwe titha kupatsa ogwiritsa ntchito chidziwitso chowoneka bwino, monga momwe timaperekera ufulu wodzilamulira wa AI kuposa kale. Cholinga chake ndi kupanga chidziwitso chomwe kudziyimira kumamveka ngati mwayi woperekedwa ndi wogwiritsa ntchito, osati ufulu wotengedwa ndi dongosolo. Mitundu ya Core UX Yama Agetic Systems Kupanga kwa agetic AI ndikukonzekera ubale. Ubale umenewu, mofanana ndi mgwirizano uliwonse wopambana, uyenera kumangidwa pakulankhulana bwino, kumvetsetsana, ndi malire okhazikitsidwa. Kuti tithandizire kusintha kuchokera pamalingaliro kupita kuchitapo kanthu, timagwiritsa ntchito njira zisanu ndi imodzi zomwe zimatsata moyo wanthawi zonse wakuchitapo kanthu:
Pre-Action (Kukhazikitsa Cholinga)Zowoneratu Zolinga ndi Kuyimba Payekha zimatsimikizira kuti wogwiritsa ntchito akufotokozera mapulani ndi malire a wothandizira chilichonse chisanachitike. Zochita (Kupereka Context)Zomveka Zofotokozera ndi Chizindikiro Chachidaliro chimasunga kuwonekera pamene wothandizira akugwira ntchito, kusonyeza "chifukwa" ndi "chotsimikizika." Post-Action (Safety and Recovery)The Action Audit & Rendo and Escalation Pathway imapereka chitetezo chazolakwa kapena mphindi zosadziwika bwino.
M'munsimu, tifotokoza mwatsatanetsatane ndondomeko iliyonse, kuphatikizapo malingaliro a ma metric kuti apambane. Zolinga izi ndizoyimira zoyimira motengera miyezo yamakampani; sinthani kutengera kuopsa kwanu komwe mumada. 1. Chiwonetsero cha Cholinga: Kufotokozera Zomwe ndi Motani Njira imeneyi ndi yofanana ndi kunena kuti, "Izi ndi zomwe nditi ndichite. Kodi muli bwino ndi zimenezo?" Ndi nthawi yoyambira kufunafuna chilolezo muubwenzi wogwiritsa ntchito ndi wothandizira. Wothandizira asanayambe kuchitapo kanthu, wogwiritsa ntchito ayenera kumvetsetsa bwino zomwe zichitike. The Intent Preview, kapena Plan Summary, imakhazikitsa chilolezo chodziwitsidwa. Ndikupuma kokambirana musanayambe kuchitapo kanthu, kusintha bokosi lakuda la machitidwe odziyimira pawokha kukhala dongosolo lowonekera, lowunikiridwanso. Psychological UnderpinningKupereka ndondomeko musanachitepo kanthu kumachepetsa katundu wa chidziwitso ndikuchotsa kudabwa, kupatsa ogwiritsa ntchito mphindi yotsimikizira kuti wothandizirayo akumvetsadi cholinga chawo. Anatomy of an Effective Intent Preview:
Kuwonekera ndi KufupikitsaKuwoneratu kuyenera kugayidwa nthawi yomweyo. Iyenera kufotokoza mwachidule zoyambira ndi zotsatira zake m'chilankhulo chosavuta, kupewa mawu aukadaulo. Mwachitsanzo, m'malo mwa "Kuimba foni ya API ku cancel_booking(id: 4A7B)," iyenera kunena kuti, "Letsani ndege ya AA123 kupita ku San Francisco." Sequential StepsPakuchita masitepe angapo, chithunzithunzi chiyenera kuwonetsa magawo ofunikira. Izi zimawulula malingaliro a wothandizirayo ndipo zimalola ogwiritsa ntchito kuwona zovuta zomwe zingachitike pamndandanda womwe waperekedwa. Chotsani Zochita Zogwiritsa Ntchito Kuwoneratu ndi posankha, osati kungodziwitsa. Iyenera kutsagana ndi zisankho zomveka bwino. Ndi mphindi yakukangana mwadala, 'kugunda mwachangu' munjira yopangidwira kuwonetsetsa kuti wogwiritsa ntchito akupanga chisankho, makamaka pazochitika zosasinthika kapena zazikulu.
Tiyeni tiwonenso zochitika zathu zothandizira maulendo kuyambira gawo loyamba la mndandanda uno. Timagwiritsa ntchito chida ichi kuti tiwonetse momwe wothandizira amachitira ndi kuyimitsa ndege. Wothandizira wazindikira kuti ndege yayimitsidwa ndipo wakonza dongosolo loti abwezeretse. The Intent Preview angawoneke motere: Dongosolo Lokonzekera Kusokoneza Ulendo WanuNdazindikira kuti ndege yanu ya 10:05 AM yayimitsidwa. Izi ndi zomwe ndikukonzekera kuchita:Letsani Flight UA456Yesetsani kubweza ndalama ndikutsimikizira zoletsa.Bweretsaninso pa Flight DL789Sungani mpando wotsimikizika paulendo wa 2:30 PM osayimayima, popeza iyi ndiulendo wotsatira wosayimayima wokhala ndimpando wotsimikizika.Sinthani Malo Osungiramo HoteloMuzidziwitse a Marriott kuti mudzafika mochedwa.Imelo Yosinthidwa NjiraTumizani zaulendo watsopano wa pandege ndi hotelo kwa inu ndi wothandizira wanu, Jane Doe.[ Pitirizani ndi Dongosololi ] [ Sinthani Pulani ] [ Dzigwireni Inemwini ]
Kuwoneratu kumeneku ndi kothandiza chifukwa kumapereka chithunzi chathunthu, kuyambira pakuletsa mpaka kulumikizana, ndipo kumapereka njira zitatu zotsogola: kuvomera kwathunthu (Pitirizani), chikhumbo chofuna kusintha (Sinthani Dongosolo), kapena kutulutsa kwathunthu (Zigwireni Inemwini). Kuwongolera kosiyanasiyana kumeneku ndiko maziko a kukhulupirirana.
Nthawi Yoyenera Kuika Patsogolo Pake PazotsatiraPanjirayi sitingakambirane kanthu pa chilichonse chomwe sichingasinthe (monga kufufuta deta ya ogwiritsa ntchito), chimakhudza ndalama zandalama zilizonse, kugawana zambiri ndi anthu ena kapena machitidwe, kapena kupanga kusintha kwakukulu komwe wogwiritsa sangasinthe mosavuta. Chiwopsezo ChosiyidwaPopanda izi, ogwiritsa ntchito amadzimva kuti ali ndi chidwi ndi zochita za wothandizirayo ndipo adzayimitsa mawonekedwewo kuti athe kuwongoleranso. Metrics for Chipambano:
Kuvomereza RatioPlans Kuvomerezedwa Popanda Kusintha / Mapulani Onse Owonetsedwa. Cholinga> 85%. Onjezani FrequencyTotal Igwireni Ine ndekha Kudina / Mapulani Onse Owonetsedwa. Mlingo> 10% imayambitsa kuwunika kwachitsanzo. Kumbukirani ZolondolaPercentage ya omwe atenga nawo mayeso omwe angalembe molondola masitepe a pulani masekondi 10 chiwonetserocho chabisika.
Kugwiritsa Ntchito Izi ku Ma Domain Apamwamba Ngakhale kuti mapulani oyendayenda ndi oyambira, njira iyi imakhala yofunikira kwambiri m'malo ovuta, omwe ali ndi vuto lalikulu pomwe zolakwika zimabweretsa zovuta zambiri kwa munthu woyenda. Ambiri aife timagwira ntchito m'malo omwe zisankho zolakwika zingapangitse kuti makina azizima, kuyika chitetezo cha wodwala pachiwopsezo, kapena zovuta zina zambiri zomwe ukadaulo wosadalirika ungabweretse. Ganizirani za DevOps Release Agent yemwe ali ndi ntchito yoyang'anira zomangamanga zamtambo. M'nkhaniyi, Intent Preview imakhala ngati chotchinga chachitetezo pakutsika mwangozi.
Mu mawonekedwe awa, mawu akuti (Drain Traffic, Rollback) amalowa m'malo mwazinthu zonse, ndipo zochita zake ndi zachiphamaso komanso zothandiza. Wogwiritsa ntchitoyo amavomereza kusintha kwakukulu kwa ntchito kutengera malingaliro a wothandizira, m'malo movomereza lingaliro. 2. The Autonomy Dial: Calibrating Trust With Progressive Authorization Ubale uliwonse wabwino uli ndi malire. The Autonomy Dial ndi momwe wogwiritsa ntchito amazikhazikitsira ndi wothandizira wawo, kufotokozera zomwe ali omasuka ndi wothandizira payekha. Kukhulupirira sikusintha bayinare; ndi sipekitiramu. Wogwiritsa ntchito amatha kudalira wothandizira kuti azigwira ntchito zotsika pang'onopang'ono koma amafuna chitsimikiziro chokwanira pazisankho zazikulu. The Autonomy Dial, mawonekedwe a chilolezo chopita patsogolo, amalola ogwiritsa ntchito kukhazikitsa gawo lawo lodziyimira pawokha, kuwapangitsa kukhala otenga nawo mbali pofotokozera ubalewo. Psychological UnderpinningKulola ogwiritsa ntchito kukonza kudziyimira pawokha kwa wothandizira kumawapatsa malo owongolera, kuwalola kuti agwirizane ndi machitidwe adongosolo ndi kulolera kwawo pachiwopsezo. ImplementationIzi zitha kukhazikitsidwa ngati njira yosavuta, yomveka bwino mkati mwa pulogalamuyo, molingana ndi ntchito iliyonse. Pogwiritsa ntchito taxonomy kuchokera munkhani yathu yoyamba, zosintha zitha kukhala:
Yang'anirani & SuggestNdikufuna kudziwitsidwa za mwayi kapena zovuta, koma wothandizira sangapange dongosolo. Plan & ProposeWothandizira atha kupanga mapulani, koma ndiyenera kuwunika chilichonse chisanachitike. Chitanipo kanthu ndi ChitsimikizoPa ntchito zozolowera, wothandizira atha kukonzekera zochita, ndipo ndipereka chitsimikizo chomaliza chopita/chosapita. Chitani Modzichitira Pazochita zovomerezedwa kale (mwachitsanzo, milandu yotsutsana ndi $50), wothandizira atha kuchita yekha ndikundidziwitsa zitachitika.
Wothandizira imelo, mwachitsanzo, akhoza kukhala ndi kuyimba kodziyimira payekha pokonzekera misonkhano ndi kutumiza maimelo m'malo mwa wogwiritsa ntchito. Kuchulukiraku ndikofunika kwambiri, chifukwa kumawonetsa kudalirika kwa wogwiritsa ntchito. Nthawi Yoyenera Kuika Patsogolo Chitsanzo Ichi Ikani patsogolo izi m'makina omwe ntchito zimasiyana mosiyanasiyana pachiwopsezo komanso zomwe mumakonda (mwachitsanzo, zida zoyendetsera ndalama, nsanja zoyankhulirana). Ndikofunikira pakukwera, kulola ogwiritsa ntchito kuyamba ndi kudziyimira pawokha ndikuwonjezera pomwe chidaliro chawo chikukula. Chiwopsezo ChosiyidwaPopanda izi, ogwiritsa ntchito omwe alephera kamodzi amasiya wothandizirayo m'malo mongoyimbanso zilolezo zake. Metrics for Chipambano:
Khulupirirani DensityPercentage kuchuluka kwa ogwiritsa ntchito pazokonda (monga 20% Suggest, 50% Confirm, 30% Auto). Kukhazikitsa ChurnNumber Yosintha Zosintha / Ogwiritsa Ntchito Onse pamwezi. Kutsika kwakukulu kumawonetsa kukhulupiriranakusakhazikika.
3. Chifukwa Chomveka: Kuyankha Chifukwa Chiyani? Pambuyo pochitapo kanthu, mnzawo wabwino amafotokoza malingaliro awo. Njira iyi ndi kulankhulana momasuka komwe kumatsatira zochitika, kuyankha chifukwa chiyani? asanafunsidwe nkomwe. "Ndinatero chifukwa mudandiuza m'mbuyomu kuti mumakonda X." Pamene wothandizira achita, makamaka modziyimira pawokha, funso lomwe limakhalapo m'malingaliro a wogwiritsa ntchito nthawi zambiri ndi, Chifukwa chiyani adachita zimenezo? Njira Yofotokozera Yofotokozera imayankha mwachangu funso ili, kupereka zifukwa zomveka za zisankho za wothandizira. Ili si fayilo yaukadaulo yaukadaulo. M'nkhani yanga yoyamba ya mndandanda uno, tidakambirana za kumasulira zakale zamakina kukhala chilankhulo choyang'ana ogwiritsa ntchito kuti tipewe chinyengo. Njira imeneyi ndiyo kugwiritsa ntchito mfundo imeneyi. Imasintha malingaliro osasinthika kukhala malongosoledwe owerengeka ndi anthu ozikidwa pa zomwe wogwiritsa ntchito amakonda komanso zomwe walemba m'mbuyomu. Psychological UnderpinningPamene zochita za wothandizira zikufotokozera, zimakhala zomveka osati mwachisawawa, zomwe zimathandiza wogwiritsa ntchito kupanga chitsanzo cholondola cha momwe wothandizira amaganizira. Zolinga Zogwira Ntchito:
Zokhazikitsidwa mu PrecedentMalongosoledwe abwino kwambiri amalumikizana ndi lamulo, zomwe amakonda, kapena zomwe zidachitika kale. Zosavuta komanso za DirectAvoid zovuta zokhazikika. Gwiritsani ntchito chidule cha "Chifukwa mwati X, ndapanga Y".
Tikubwereranso ku chitsanzo cha ulendo, ndege itasungitsidwanso yokha, wogwiritsa ntchito akhoza kuwona izi pazidziwitso zake: Ndasungitsanso ndege yanu yolephereka.Ndege Yatsopano: Delta 789, yonyamuka nthawi ya 2:30 PM. Chifukwa chomwe ndidachitira izi: Ndege yanu yoyambirira idathetsedwa. Mwavomereza kale kusungitsanso ndege zatsiku lomwelo, zosayimayima.[ Onani Ulendo Watsopano ] [ Bwezerani Izi ]
Zolinga zake ndi zomveka, zotetezedwa, ndipo zimalimbitsa lingaliro lakuti wothandizira akugwira ntchito mkati mwa malire omwe wogwiritsa ntchitoyo adakhazikitsa. Nthawi Yoyenera Kuika Patsogolo Chitsanzo Ichi Chikhazikitseni patsogolo pazochita zilizonse zodziyimira pawokha pomwe malingaliro ake sadziwikiratu nthawi yomweyo, makamaka pazochita zomwe zimachitika kumbuyo kapena zoyambitsidwa ndi chochitika chakunja (monga chitsanzo choyimitsa ndege). Chiwopsezo ChosiyidwaPopanda izi, ogwiritsa ntchito amatanthauzira zochita zodziyimira pawokha ngati machitidwe mwachisawawa kapena 'nsikidzi,' zomwe zimawalepheretsa kupanga malingaliro oyenera. Metrics for Chipambano:
Chifukwa chiyani? Volume ya TikitiNambala ya matikiti othandizira olembedwa "Makhalidwe a Agent - Osamveka" pa ogwiritsa ntchito 1,000. Rationale ValidationPercentage ya ogwiritsa ntchito omwe amawona kutanthauzira kukhala 'kothandiza' mu ma microsurveys a post-interaction.
4. Chizindikiro cha Chidaliro Chitsanzo ichi ndi cha wothandizira kuti adzidziwe yekha mu chiyanjano. Polankhula ndi chidaliro chake, zimathandiza wogwiritsa ntchito kusankha nthawi yokhulupirira malingaliro ake komanso nthawi yoti agwiritse ntchito kuunika kwambiri. Kuti athandize ogwiritsa ntchito kuwongolera chidaliro chawo, wothandizirayo akuyenera kuwonetsa chidaliro chake pamalingaliro ndi zochita zake. Izi zimapangitsa dziko lamkati la wothandizirayo kukhala lomveka bwino komanso zimathandiza wogwiritsa ntchito kusankha nthawi yoyenera kuyang'anitsitsa chisankho. Psychological UnderpinningSurfacing kusatsimikizika kumathandiza kupewa kukondera kwa makina, kulimbikitsa ogwiritsa ntchito kuyang'anitsitsa mapulani odzidalira m'malo mongowavomereza mwachimbulimbuli. Kukhazikitsa:
Confidence ScoreChiwerengero chosavuta (mwachitsanzo, Chidaliro: 95%) chikhoza kukhala chizindikiro chachangu, chosasunthika. Declaration ya ScopeChinenero chomveka bwino cha ukadaulo wa wothandizila (mwachitsanzo, Kuchuluka: Kusungitsa maulendo okha) kumathandiza kuyang'anira zoyembekeza za ogwiritsa ntchito ndikuwaletsa kufunsa wothandizira kuti agwire ntchito zomwe sanazipangire. Visual CuesChizindikiro chobiriwira chingatanthauze chidaliro chachikulu, pomwe funso lachikasu limatha kuwonetsa kusatsimikizika, kupangitsa wogwiritsa kuwunikanso mosamala kwambiri.
Nthawi Yoyenera Kuyika Patsogolo Chitsanzo Ichi Choyambirira pamene ntchito ya wothandizirayo ingasiyane kwambiri kutengera mtundu wa zomwe zalowetsedwa kapena kusamveka bwino kwa ntchitoyo. Ndizofunika makamaka mu machitidwe a akatswiri (mwachitsanzo, zothandizira zachipatala, othandizira ma code) kumene munthu ayenera kuwunika mozama zomwe AI atulutsa. Chiwopsezo Chosiyidwa Popanda izi, ogwiritsa ntchito amatha kukondera, kuvomera mwachimbulimbuli zowona mopanda chidaliro, kapena kuwunika kawiri kawiri ntchito yodzidalira kwambiri. Metrics for Chipambano:
Calibration ScorePearson mgwirizano pakati pa Model Confidence Score ndi User Acceptance Rate. Cholinga> 0.8. Kusanthula DeltaKusiyanitsa pakati pa nthawi yowunikiranso ya mapulani otsika komanso malingaliro odzidalira kwambiri. Zikuyembekezeka kukhala zabwino (mwachitsanzo, +12 masekondi).
5. The Action Audit & Bwezerani: The Ultimate Safety Net Kukhulupirira kumafuna kudziwa kuti mutha kuchira ku cholakwika. The Undontchito ndiye nkhokwe yotetezera ubale, kutsimikizira wogwiritsa ntchito kuti ngakhale wothandizira sakumvetsetsa, zotsatira zake sizowopsa. Njira imodzi yamphamvu kwambiri yopangira chidaliro cha ogwiritsa ntchito ndikutha kusinthiratu zochita za wothandizira. Logi yolimbikira, yosavuta kuwerenga ya Action Audit, yokhala ndi batani lodziwika bwino Lonjeza pachilichonse chomwe chingatheke, ndiye chitetezo chachikulu kwambiri. Zimachepetsa kwambiri chiopsezo chodziyimira pawokha. Psychological UnderpinningKudziwa kuti cholakwika chitha kuthetsedwa mosavuta kumapanga chitetezo chamalingaliro, kulimbikitsa ogwiritsa ntchito kuti agawire ena ntchito popanda kuopa zotsatira zomwe sizingasinthe. Mapangidwe Abwino Kwambiri:
Kuwona Kwanthawi YanthawiZolemba zotsatizana ndi zochitika zonse zoyambitsidwa ndi wothandizira ndiye mawonekedwe anzeru kwambiri. Chotsani Zizindikiro Zowonetsa Mawonekedwe Onetsani ngati zomwe zachitika zidayenda bwino, zikuchitika, kapena zathetsedwa. Zosintha Zokhala Ndi Nthawi Pazochita zomwe sizingasinthe pakadutsa nthawi inayake (monga kusungitsa kosabweza), UI iyenera kulankhulana bwino ndi nthawi ino (monga, Bwezerani kupezeka kwa mphindi 15). Kuwonekeratu izi pazolepheretsa za dongosololi ndikofunikira kwambiri monga kuthekera kokonzanso komweko. Kukhala woona mtima pa nthawi imene chinthucho chidzakhala chosatha kumalimbikitsa kukhulupirirana.
Nthawi Yoyenera Kuyika Patsogolo Panjira iyiIyi ndi njira yoyambira yomwe iyenera kutsatiridwa pafupifupi m'machitidwe onse. Sizingathe kukambitsirana poyambitsa zodziyimira pawokha kapena mtengo wa zolakwika (zachuma, zamagulu, kapena zokhudzana ndi data) uli wokwera. Chiwopsezo ChosiyidwaPopanda izi, cholakwika chimodzi chimawononga kudalira kotheratu, popeza ogwiritsa ntchito amazindikira kuti alibe chitetezo. Metrics for Chipambano:
Zosintha Zosintha Zochita / Zochita Zonse. Ngati Reversion Rate> 5% pa ntchito inayake, zimitsani zokha za ntchitoyi. Safety Net Conversion Peresenti ya ogwiritsa ntchito omwe asintha kuti azichita Zinthu Mwadzidzidzi mkati mwa masiku 7 atagwiritsa ntchito Bwino Bwino.
6. Njira Yokwerera: Kuthana ndi Kusatsimikizika Mwachisomo Wokondedwa wanzeru amadziwa nthawi yopempha thandizo m'malo mongopeka. Njirayi imalola wothandizira kuthana ndi kusamveka bwino pofika kwa wogwiritsa ntchito, kusonyeza kudzichepetsa komwe kumamanga, osati kuwononga, kudalira. Ngakhale wothandizira wapamwamba kwambiri amakumana ndi zochitika zomwe sizikutsimikizika za cholinga cha wogwiritsa ntchito kapena njira yabwino kwambiri yochitira. Momwe amachitira kusatsimikizika uku ndi nthawi yotsimikizika. Wothandizira wopangidwa bwino samalingalira; chikukulirakulira. Psychological UnderpinningPamene wothandizira avomereza malire ake m'malo mongoganizira, amamanga chidaliro mwa kulemekeza ulamuliro wa wogwiritsa ntchito muzochitika zosamvetsetseka. Ma Escalation Patterns Akuphatikizapo:
Kufunsa Kufotokozera“Mwatchulapo ‘Lachiwiri lotsatira.’ Kodi mukutanthauza September 30 kapena October 7?” Kupereka Zosankha"Ndapeza maulendo apandege atatu ogwirizana ndi zomwe mukufuna. Ndi iti yomwe ikuwoneka bwino kwambiri kwa inu?" Kufunsira Kulowererapo kwa AnthuPa ntchito zapamwamba kapena zosamveka bwino, wothandizirayo ayenera kukhala ndi njira yomveka yolumikizirana ndi katswiri wamunthu kapena wothandizira. Lingaliro likhoza kukhala: "Kugulitsaku kukuwoneka ngati kwachilendo, ndipo sindikudalira momwe ndingachitire. Kodi mungafune kuti ndilembe izi kuti wothandizira aziwunikanso?"
Nthawi Yoyenera Kuika Patsogolo Pazotsatirazi Ikani Patsogolo pazigawo zomwe zolinga za ogwiritsa ntchito zitha kukhala zosadziwika bwino kapena kudalira kwambiri (monga kuyankhulana kwa zilankhulo zachilengedwe, mafunso ovuta a data). Gwiritsani ntchito izi ngati wothandizira akugwira ntchito ndi chidziwitso chosakwanira kapena ngati pali njira zingapo zolondola. Chiwopsezo ChosiyidwaPopanda izi, wothandizirayo pamapeto pake apanga malingaliro olimba mtima, owopsa omwe amasiyanitsa wogwiritsa ntchito. Metrics for Chipambano:
Pempho la Escalation FrequencyAgent for Help / Total Tasks. Thanzi labwino: 5-15%. Kubwezeretsa Kupambana kwa RateTasks Kumalizidwa Pambuyo-Kukweza / Kuchulukitsa Kwathunthu. Cholinga> 90%.
Chitsanzo Zabwino Kwambiri Kuopsa Kwambiri Key Metric Chiwonetsero cha Cholinga Zosasinthika kapena zachuma Wogwiritsa akumva kuti ali ndi vuto > 85% Mlingo Wovomerezeka Autonomy Dial Ntchito zokhala ndi ziwopsezo zosiyanasiyana Kusiyidwa kwathunthu Kukhazikitsa Kusintha Zolinga Zofotokozedwa Ntchito zakumbuyo kapena zodziyimira pawokha Wogwiritsa amawona zolakwika “Chifukwa chiyani?” Voliyumu ya Tikiti Chizindikiro cha Chidaliro Katswiri kapena machitidwe apamwamba Automation kukondera Kufufuza Delta Action Audit & Bwezerani Kachitidwe ka ma agency onse Kutaya chikhulupiriro kosatha <5%Reversion Rate Njira ya Escalation Cholinga cha ogwiritsa ntchito mosadziwika bwino Malingaliro odalirika, owopsa > 90% Kubwezeretsa Kupambana
Gulu 1: Chidule cha machitidwe a Agetic AI UX. Kumbukirani kusintha ma metrics kutengera kuopsa kwa domeni yanu ndi zosowa zanu. Kupanga Kukonza ndi Kukonzanso Uku ndikuphunzira kupepesa mogwira mtima. Kupepesa kwabwino kumavomereza cholakwacho, kumakonza zowonongeka, ndipo kumalonjeza kuphunzirapo kanthu. Zolakwa sizotheka; iwo ali osapeweka. Kupambana kwanthawi yayitali kwa ma agency system kumadalira zochepa pakutha kwake kukhala wangwiro komanso kutha kuchira mwachisomo ikalephera. Chikhazikitso cholimba chokonzekera ndi kukonza ndichinthu chofunikira kwambiri, osati kungoganizira mozama. Kupepesa kwa Empathic ndi Kukonzanso Momveka Pamene wothandizira alakwitsa, uthenga wolakwika ndi kupepesa. Iyenera kupangidwa molunjika m'maganizo. Mphindi ino ndi mwayi wofunikira wosonyeza kuyankha. Kuchokera pamawonekedwe a ntchito, apa ndipamene makampani angagwiritse ntchito chododometsa chobwezeretsa ntchito: chodabwitsa chomwe kasitomala amakumana ndi kulephera kwautumiki, kutsatiridwa ndi kuchira bwino komanso mwachifundo, akhoza kukhala wokhulupirika kwambiri kuposa kasitomala yemwe sanakumanepo ndi zolephera konse. Kulakwitsa kosamalidwa bwino kumatha kukhala chochitika champhamvu kwambiri chokhazikitsa chidaliro kuposa mbiri yakale ya kuphedwa kopanda cholakwika. Chofunikira ndikuchitenga cholakwikacho ngati kusweka kwa ubale komwe kumayenera kukonzedwa. Izi zikuphatikizapo:
Vomerezani CholakwikaUthenga uyenera kunena momveka bwino kuti munalakwitsa.Mwachitsanzo: Ndinasamutsa ndalama molakwika. Nenani Kuwongolera Pompopompo Tsatirani zomwe mwakonzazo.Mwachitsanzo: Ndasintha, ndipo ndalamazo zabwezedwa ku akaunti yanu. Perekani Njira Yowonjezera Thandizo Nthawi zonse perekani ulalo womveka bwino wa chithandizo cha anthu. Izi zimachepetsa kukhumudwa ndikuwonetsa kuti pali dongosolo la kuyankha kupitirira wothandizirayo.
UI yokonzedwa bwino ikhoza kuwoneka motere: Talakwitsa potengera kusamutsa kwanu posachedwa. Pepani. Ndasamutsa $250 ku akaunti yolakwika.✔ Zoyenera kuchita: Kusintha kwabwezedwa, ndipo $250 yanu yakubwezeredwa.✔ Chotsatira: Nkhaniyi yaikidwiratu kuti iunikenso mkati kuti isachitikenso.Mukufuna thandizo lina? [ Lumikizanani Thandizo ]
Kupanga Injini Yoyang'anira Kuti Muteteze Zatsopano Mapangidwe apangidwe omwe afotokozedwa pamwambapa ndi owongolera omwe amayang'ana ogwiritsa ntchito, koma sangathe kugwira bwino ntchito popanda dongosolo lolimba lamkati lothandizira. Izi sizokhudza kupanga zopinga za akuluakulu; ndi za kumanga mwayi wabwino. Bungwe lomwe lili ndi dongosolo lokhwima lolamulira limatha kutumiza zinthu zodzifunira mwachangu komanso molimba mtima, podziwa kuti pali njira zodzitetezera kuti zichepetse chiopsezo cha mtundu. Injini yoyang'anira iyi imasintha chitetezo kuchoka pamndandanda kukhala chinthu chopikisana. Injiniyi iyenera kugwira ntchito ngati bungwe loyang'anira, bungwe la Agent AI Ethics Council, lomwe lili ndi mgwirizano wa UX, Product, and Engineering, mothandizidwa ndi Legal, Compliance, and Support. M'mabungwe ang'onoang'ono, maudindo a 'Council' awa nthawi zambiri amagwera m'magulu atatu a Product, Engineering, and Design lead. Mndandanda wa Ulamuliro
Zam'malamulo/Kutsatiridwa Gululi ndilo gawo loyamba lachitetezo, kuwonetsetsa kuti zochita za wothandizirayo zikukhalabe m'malire azamalamulo. Amathandiza kufotokozera madera ovuta osapita kuti achitepo kanthu. ProductWoyang'anira malonda ndiye woyang'anira cholinga cha wothandizira. Amafotokozera ndikuyang'anira malire ake ogwirira ntchito kudzera mu ndondomeko yodziyimira yokha yomwe imalemba zomwe wothandizirayo ali ndi zomwe saloledwa kuchita. Iwo ali ndi Register Risk Register. UX Research Gululi ndi liwu la chidaliro ndi nkhawa za wogwiritsa ntchito. Iwo ali ndi udindo wobwerezabwereza maphunziro oyesa kukhulupilira, kuyesa machitidwe olakwika, ndi kuyankhulana kwabwino kuti amvetse momwe wogwiritsa ntchitoyo amasinthira maganizo a wothandizira. EngineeringGululi limamanga maziko aukadaulo odalirika. Ayenera kupanga dongosolo lodula mitengo mwamphamvu, kudina kamodzi kochotsa magwiridwe antchito, ndi zomangira zofunika kuti apange zomveka zomveka bwino. Thandizani Maguluwa ali patsogolo pakulephera. Ayenera kuphunzitsidwa ndi kukhala okonzeka kuthana ndi zochitika zomwe zachitika chifukwa cha zolakwika za othandizira, ndipo ayenera kukhala ndi malingaliro achindunji ku Ethics Council kuti afotokoze za kulephera kwenikweni.
Ulamuliro uwu uyenera kukhala ndi azikalata zokhala ndi moyo, kuphatikiza Regista ya Chiwopsezo cha Agent yomwe imadziwikiratu mitundu yomwe ingalephereke, Zolemba Zofufuza Zochita zomwe zimawunikidwa pafupipafupi, ndi Zolemba za Autonomy Policy Documentation. Komwe Mungayambire: Njira Yapang'onopang'ono kwa Otsogolera Zamalonda Kwa oyang'anira malonda ndi oyang'anira, kuphatikiza ma AI agentic kumatha kumva ngati ntchito yayikulu. Chofunikira ndikuyandikira osati kungoyambitsa kamodzi, koma ngati ulendo wokhazikika womanga luso laukadaulo komanso kudalira kwa ogwiritsa ntchito limodzi. Njira iyi imalola bungwe lanu kuphunzira ndikusintha, kuwonetsetsa kuti sitepe iliyonse imamangidwa pamaziko olimba. Gawo 1: Chitetezo Chachiyambi (Pezani & Konzani) Cholinga choyambirira ndikumanga maziko okhulupirira popanda kutenga zoopsa zodziyimira pawokha. Mu gawo ili, mphamvu ya wothandizirayo imangokhala kusanthula ndi malingaliro.
Yambitsani Zowoneratu Zolinga Zolimba: Iyi ndiye njira yanu yolumikizirana. Itanitsani ogwiritsa ntchito kukhala omasuka ndi lingaliro la wothandizira kupanga mapulani, kwinaku akusunga wosuta kuti azitha kuyang'anira zonse. Pangani Ntchito Yowunika & Yambitsaninso maziko: Ngakhale wothandizira sakuchita yekha, pangani luso lodula mitengo ndikusintha. Izi zimakonzekeretsa dongosolo lanu lamtsogolo ndikupanga chidaliro cha ogwiritsa ntchito kuti ukonde wachitetezo ulipo.
Gawo 2: Kudziyimira pawokha kovomerezeka (Chitani ndi Chitsimikizo) Ogwiritsa ntchito akakhala omasuka ndi malingaliro a wothandizirayo, mutha kuyamba kuwonetsa kudziyimira pawokha komwe kuli pachiwopsezo chochepa. Gawo ili ndi lophunzitsa ogwiritsa ntchito momwe wothandizira amaganizira ndikuwalola kuti azidziyendetsa okha.
Tsegulani Dial Yodzilamulira yokhala ndi zochunira zochepa: Yambani ndi kulola ogwiritsa ntchito kupatsa wothandizirayo mphamvu kuti achitepo kanthu ndi Chitsimikizo. Perekani Zolinga Zofotokozera: Pazochita zilizonse zomwe wothandizira akukonzekera, fotokozani momveka bwino. Izi zimasokoneza malingaliro a wothandizirayo ndikutsimikizira kuti ikugwira ntchito motengera zomwe wogwiritsa ntchito amakonda.
Gawo 3: Proactive Delegation (Chitani Zokha) Ichi ndi sitepe yomaliza, yotengedwa pokhapokha mutakhala ndi deta yomveka bwino kuchokera m'magawo akale omwe amasonyeza kuti ogwiritsa ntchito amakhulupirira dongosolo.
Yambitsani Act Autonomously pa ntchito zenizeni, zovomerezedwa kale: Gwiritsani ntchito zomwe zachokera mu Gawo 2 (mwachitsanzo, mitengo ya Proceed yapamwamba, yotsika Bwezerani mitengo) kuti muzindikire seti yoyamba ya ntchito zomwe zili pachiwopsezo chochepa zomwe zitha kukhala zokha zokha. Yang'anirani ndi Kubwereza: Kukhazikitsidwa kwa zinthu zodziyimira pawokha sikumapeto, koma chiyambi cha kachitidwe kopitilira muyeso koyang'anira magwiridwe antchito, kusonkhanitsa mayankho a ogwiritsa ntchito, ndikuyeretsa kuchuluka kwa wothandizirayo ndi machitidwe ake potengera zomwe zikuchitika padziko lapansi.
Design Monga Ultimate Safety Lever Kutuluka kwa AI ya Agetic ikuyimira malire atsopano pamakompyuta a anthu. Zimalonjeza tsogolo lomwe ukadaulo ukhoza kuchepetsa zolemetsa zathu ndikuwongolera miyoyo yathu. Koma mphamvu imeneyi imabwera ndi udindo waukulu. Kudziyimira pawokha ndiko kutulutsa kwaukadaulo, koma kudalirika ndikutuluka kwa kapangidwe kake. Vuto lathu ndikuwonetsetsa kuti ogwiritsa ntchito si vuto laukadaulo koma wopindula kwambiri. Monga akatswiri a UX, oyang'anira malonda, ndi atsogoleri, udindo wathu ndikuchita ngati adindo a chikhulupiriro chimenecho. Pokhazikitsa njira zomveka bwino zowongolera ndi kuvomereza, kupanga njira zokonzetsera, ndikupanga maulamuliro olimba, timapanga zida zotetezera zomwe zimapangitsa kuti AI ikhale yogwira ntchito. Sitikungopanga zolumikizira; timapanga maubale. Tsogolo la kugwiritsidwa ntchito kwa AI ndi kuvomereza kwakhazikika pa luso lathu lopanga machitidwe ovutawa ndi nzeru, kuwoneratu zam'tsogolo, komanso kulemekeza kwakukulu kwaulamuliro wa wogwiritsa ntchito.
