Nin gafe in tilayɔrɔ fɔlɔ la, an ye jiginni jɔnjɔn sigi sen kan ka bɔ hakililata la min bɛ bɔ mɔgɔw la ka taa hakililata la min bɛ kɛ sababu ye. An y’a sɛgɛsɛgɛ mun na nin jiginni in ka bɔ hakilina dicogo la ka taa ɲɛnajɛ la, o bɛ hakili ni fɛɛrɛbɔ baarakɛminɛn kura de wajibiya UX ɲininikɛlaw, fɛn dilanni ɲɛmɔgɔw ani ɲɛmɔgɔw ma. An ye cidenw ka kɛwalew taxonomi dɔ ɲɛfɔ, k’a ta hakilina dicogo la ka se wale kɛli ma yɛrɛmahɔrɔnya la, ka ɲinini kɛcogo nafamaw jira, ka cidenw ka bɔgɔdaga faratiw ɲɛfɔ, ka jatebɔ jateminɛw sigi senkan minnu ka kan ka kɛ walasa ka nin mara kura in taama. An ye mun ni mun kofɔ. Sisan, an bɛ Bɔ jusigilan na ka Taa baarakɛcogo la. Nin barokun in bɛ cogo di : dilancogo jɔnjɔnw, baarakɛcogo, ani jɛkulu ka waleyaw minnu nafa ka bon walasa ka cidenw ka sigidaw jɔ minnu fanga tɛ dɔrɔn, nka minnu bɛ kɛnɛ kan, minnu bɛ se ka kɔrɔsi, wa minnu ka kan ni baarakɛlaw ka dannaya ye. Ni an ka ɲininiw ye bana sɛgɛsɛgɛli baarakɛminɛn ye, o misaliw de ye furakɛli bolodacogo ye. U ye fɛɛrɛw ye minnu bɛ se ka kɛ sababu ye ka baarakɛlaw dɛmɛ u ka se ka u yɛrɛ minɛ, hali n’an bɛ yɛrɛmahɔrɔnya di AI ma min ɲɔgɔn ma deli ka kɛ fɔlɔ. Laɲini ye ka ko kɛlen dɔ da, yɛrɛmahɔrɔnya bɛ kɛ i n’a fɔ nɛɛma min dira baarakɛla fɛ, a tɛ kɛ jo ye min minɛna sistɛmu fɛ. Core UX Patterns Ka ɲɛsin Agent Sistɛmuw ma Designing for agent AI ye dilan ye jɛɲɔgɔnya kama. O jɛɲɔgɔnya in, i n’a fɔ jɛɲɔgɔnya ɲɛtaa bɛɛ, a ka kan ka jɔ kumaɲɔgɔnya jɛlenw kan, ɲɔgɔnfaamu, ani dancɛ sigilenw kan. Walasa ka jiginni ɲɛnabɔ ka bɔ hakilina na ka taa wale la, an bɛ baara kɛ ni misali wɔɔrɔ ye minnu bɛ tugu ciden ka jɛɲɔgɔnya baarakɛcogo ɲɛnamaya taabolo kɔ:
Pre-Action (Establishing Intent)Intent Preview ani Autonomy Dial b’a to baarakɛla bɛ labɛn ni ciden ka dancɛw ɲɛfɔ sani foyi ka kɛ. In-Action (Providing Context)The Explainable Rationale and Confidence Signal bɛ kɛnɛya sabati ka sɔrɔ ciden bɛ baara kɛ, ka “mun na” ani “dafalen don cogo min na” jira. Post-Action (Safety and Recovery)Action Audit & Undo ani Escalation Pathway bɛ lakana sira di filiw ma walima waati minnu bɛ kɛ ni daɲɛ fila ye.
Jɛ la, an bɛna misali kelen-kelen bɛɛ ɲɛfɔ ka ɲɛ, ka fara ladilikanw kan minnu bɛ tali kɛ jateminɛw na walasa ka ɲɛtaa sɔrɔ. O laɲiniw ye cidenw ka dantigɛliw ye minnu sinsinnen bɛ izini sariyaw kan ; aw bɛ u ladilan ka da aw ka domani farati kɛrɛnkɛrɛnnen kan. 1. Laɲini ɲɛfɔli: Mun ni cogo ɲɛfɔcogo Nin misali in ye baro kɛcogo ye min bɛ bɛn k’a fɔ ko: “Ne bɛna min kɛ, o filɛ nin ye, i bɛ ka ɲɛ o la wa?” O ye sɔnni ɲinini waati jɔnjɔn ye baarakɛla ni ciden cɛsira la. Sani ciden ka wale nafama si kɛ, baarakɛla ka kan ka faamuyali jɛlen sɔrɔ, min tɛ jɛya, min bɛna kɛ. Intent Preview, walima Plan Summary, bɛ sɔnni kɛ ni kunnafoni ye. O ye baro lafiɲɛbɔ ye ka kɔn wale ɲɛ, ka yɛrɛmahɔrɔnya taabolo kɛsu nɛrɛma dɔ sɛmɛntiya ka kɛ labɛn ye min bɛ jɛya, min bɛ se ka lajɛ. Hakilila-jɔ-jɛkulu ka labɛn dɔ jira sani wale ka kɛ, o bɛ dɔ bɔ hakililata doni na ani ka kabako ban, ka waati dɔɔnin di baarakɛlaw ma walasa u k’a sɛgɛsɛgɛ ko ciden b’u ka laɲini faamu tiɲɛ na. Anatomie de un intention efficace Preview: Bamako, Mali.
Kɔrɔfɔli ni a kuncɛcogoA ɲɛfɔli fɔlɔ ka kan ka kɛ fɛn ye min bɛ se ka wuli joona. A ka kan ka wale fɔlɔw ni a kɔlɔlɔw lajɛlen fɔ kan jɛlen na, k’a yɛrɛ tanga fɛɛrɛko kumasenw ma. Misali la, sanni a ka fɔ ko “Executing API call to cancel_booking(id: 4A7B),” a ka kan k’a fɔ ko “Cancel flight AA123 to San Francisco.” Taabolo tugu-tugulenwKa baara kɛcogo caman kɛ, ɲɛjirali ka kan ka dakun kolomaw jira. O bɛ ciden ka hakilinata jira, wa a b’a to baarakɛlaw bɛ se ka ko minnu bɛ se ka kɛ, olu ye ɲɔgɔndan sugandilen kɔnɔ. Baarakɛla ka walew jɛyaƝɛnabɔli ye latigɛ ye, a tɛ kɛ kunnafoni dɔrɔn ye. Sugandili jɛlenw ka kan ka fara a kan. O ye waati ye min bɛ kɛ ni laɲini ye, ‘teliya jiginni’ ye taabolo la min dabɔra walasa baarakɛla bɛ sugandili kɛ ni hakili ye, kɛrɛnkɛrɛnnenya la walew la minnu tɛ se ka wuli walima minnu bɛ kɛ ni wariba ye.
An ka segin an ka taama dɛmɛbaga ka ko kɛlen kan ka bɔ nin gafe in tilayɔrɔ fɔlɔ la. An bɛ baara kɛ ni nin dɛmɛbaga ye min bɛ baara kɛ kosɛbɛ walasa k’a jira cogo min na ciden dɔ bɛ awiyɔn tiɲɛni ko ɲɛnabɔ. O ciden ye awiyɔn tiɲɛni dɔ kɔlɔsi, wa a ye kɛnɛyako labɛn dɔ labɛn. Intent Preview tun bɛna kɛ i n’a fɔ nin: Proposed Plan for Your Trip DisruptionN y’a ye ko i ka 10h05 sɔgɔmada fɛ pankurun tiɲɛna. Ne b’a fɛ ka min kɛ, o filɛ nin ye:Cancel Flight UA456Process refund and confirm cancellation details.Rebook on Flight DL789I ka sigiyɔrɔ dafalen bila 2:30 PM wuluwulu la min tɛ jɔ, bawo nin ye wuluwulu nata ye min bɛ sɔrɔ min tɛ jɔ ni aconfirmed seat.Update Hotel ReservationA fɔ Marriott ye ko i bɛna se kɔfɛ.Email Updated ItineraryFɛn kura ni lotɛli kunnafoniw ci i n’i dɛmɛbaga Jane Doe ma.[ Proceed with this Plan ] [ Edit Plan ] [ Handle it Myself
Nin ɲɛjirali in bɛ nɔ bɔ bawo a bɛ ja dafalen di, k’a ta tiɲɛni na ka se kumaɲɔgɔnya ma, wa a bɛ sira saba danfaralenw di ka taa ɲɛ: sɔnni dafalen (Taa ɲɛ), fɛn caman sɛmɛntiya nege (Labɛnni sɛgɛsɛgɛli), walima fɛn caman tigɛli dafalen (Handle it Myself). O kuntigiya min bɛ kɛ ni fan caman ye, o ye dannaya jusigilan ye.
Tuma min na ka nin misali in bila jɔyɔrɔ fɔlɔ laNin misali in tɛ se ka fɔ wale o wale la min tɛ se ka wuli (misali la, ka baarakɛlaw ka kunnafoniw bɔ yen), ka wariko jago kɛ ni hakɛ o hakɛ ye, ka kunnafoniw tila ni mɔgɔw walima sistɛmu wɛrɛw ye, walima ka fɛnba dɔ Changer, baarakɛla tɛ se ka min kɔsegin nɔgɔya la. Farati min bɛ bɔ baara laN’o tɛ, baarakɛlaw b’a miiri ko ciden ka walew bɛ u lamini, wa u bɛna o fɛɛrɛ in bali walasa ka se ka u yɛrɛ minɛ kokura. Metiriw minnu bɛ kɛ walasa ka ɲɛtaa sɔrɔ:
Sɔn hakɛLabɛnw Sɔnna ni Labɛnni tɛ / Labɛnw bɛɛ lajɛlen jiralen don. Laɲini > 85%. Override FrequencyTotal Handle it Myself Clicks / Labɛnw bɛɛ lajɛlen jiralen. Ni hakɛ > 10% bɛ modeli seginnkanni daminɛ. Hakililajigin TiɲɛniSɛgɛsɛgɛli senfɛmɔgɔw kɛmɛsarada la minnu bɛ se ka labɛn in senfɛwalew fɔ ka ɲɛ segin 10 kɔnɔ, ɲɛjirali dogolen kɔfɛ.
O waleya kɛli Domaines (yɔrɔ) minnu ka kan ka kɛ fɛnba ye Hali ni taama bolodalenw ye basigi ye min bɛ se ka fɔ, o cogoya bɛ kɛ fɛn ye min nafa ka bon kosɛbɛ sigida gɛlɛnw na, yɔrɔ minnu na, fili bɛ kɛ sababu ye ka tɛmɛ gɛlɛya kan mɔgɔ kelen-kelen bɛɛ bolo min bɛ taama. An caman bɛ baara kɛ yɔrɔw la, desizɔn juguw bɛ se ka kɛ sababu ye ka sistɛmu tiɲɛ, ka banabagatɔ ka lakana bila farati la, walima ka balawu caman wɛrɛw lase mɔgɔ ma, fɛɛrɛ kura minnu tɛ se ka da a la. Aw ye DevOps Release Agent dɔ jateminɛ min ka baara ye ka sankaba infɔrɔmasiko ɲɛnabɔ. O hukumu kɔnɔ, Intent Preview bɛ kɛ i n’a fɔ lakana balili ka ɲɛsin baarakɛbaliya waati ma min kɛra kasaara la.
Nin ɲɔgɔndan in kɔnɔ, daɲɛ kɛrɛnkɛrɛnnenw (Drain Traffic, Rollback) bɛ fɛn bɛɛ lajɛlen nɔ bila, wa walew ye fila ye, wa u bɛ nɔ bila. Baarakɛla bɛ yamaruya di baarakɛcogo caman caman cili ma ka da ciden ka hakilina kan, sanni a ka sɔn hakilina dɔ ma. 2. The Autonomy Dial: Ka dannaya kalifa ni yamaruya ye min bɛ taa ɲɛ Jɛɲɔgɔnya kɛnɛman bɛɛ bɛ ni dan ye. Autonomy Dial ye baarakɛla b’a sigi cogo min na n’u ka ciden ye, k’a ɲɛfɔ u bɛ min lafiya ni ciden ka baarakɛcogo ye a yɛrɛ ma. Daŋaniya tɛ fɛn fila-fila ye; o ye spektrum ye. Baarakɛla dɔ bɛ se ka da ciden dɔ la ko a bɛ se ka baara minnu kɛ, minnu nafa ka dɔgɔ, a yɛrɛ ka baara kɛ nka a bɛ se ka dantigɛli dafalen ɲini walasa ka desizɔnw ta minnu nafa ka bon. Autonomy Dial, n’o ye yamaruya taabolo ye min bɛ taa ɲɛ, o b’a to baarakɛlaw bɛ se k’u ka ciden yɛrɛmahɔrɔnya hakɛ min ka di u ye, o sigi sen kan, k’u kɛ mɔgɔ timinandiyalenw ye jɛɲɔgɔnya ɲɛfɔli la. Hakilila-jɔ-jɛkuluN’i y’a to baarakɛlaw ka se ka ciden ka yɛrɛmahɔrɔnya labɛn, o bɛ kɛ sababu ye u ka se ka kuntigiya yɔrɔ dɔ di u ma, k’a to u ka sistɛmu ka kɛwalew bɛn u yɛrɛ ka farati muɲuni ma. WaleyaO bɛ se ka waleya i n’a fɔ sigida nɔgɔman, jɛlen ye baarakɛminɛn kɔnɔ, a ka fisa ka kɛɲɛ ni baara suguya kelen-kelen bɛɛ ye. Ni an bɛ baara kɛ ni taxonomi ye min bɔra an ka barokun fɔlɔ la, sigicogo bɛ se ka kɛ:
Observe & SuggestNe b’a fɛ ka ladɔnniya cogoyaw walima ko dɔw la, nka ciden tɛna fɛɛrɛ dɔ labɛn abada. Plan & ProposeAgent bɛ se ka planw da, nka ne ka kan ka u kelen-kelen bɛɛ lajɛ sani wale si ka kɛ. Waleya ni dantigɛli yeBaara dɔntaw kama, ciden bɛ se ka walew labɛn, wa ne bɛna taa/taama dantigɛli laban di. Act autonomouslyBaara minnu dabɔra ka kɔn (misali la, sɔsɔli sara minnu bɛ $50 jukɔrɔ), ciden bɛ se ka wale kɛ a yɛrɛma ani ka n ladɔnniya o kɛlen kɔfɛ.
Misali la, imɛri dɛmɛbaga bɛ se ka kɛ ni yɛrɛmahɔrɔnya dilancogo danfaralen ye walasa ka lajɛw boloda ka tɛmɛ imɛri cili kan baarakɛla tɔgɔ la. O granularity in ye key ye, bawo a bɛ nuanced reality jira baarakɛla dɔ ka dannaya la. Waati min na aw ka kan ka nin misali in bila jɔyɔrɔ fɔlɔ la, aw bɛ o bila jɔyɔrɔ fɔlɔ la sigidaw la, baara minnu bɛ danfaraba la faratiw ni mɔgɔ yɛrɛ ka fɛɛrɛw la (misali la, wariko ɲɛnabɔli baarakɛminɛnw, kumaɲɔgɔnya siraw). A nafa ka bon onboarding (donni) la, o b’a to baarakɛlaw bɛ se ka daminɛ ni yɛrɛmahɔrɔnya dɔgɔman ye, ka dɔ fara a kan n’u ka dannaya bɛ ka bonya. Farati min bɛ bɔ baara laN’o tɛ, baarakɛlaw minnu ye dɛsɛ kelen sɔrɔ, olu bɛna ciden bila pewu sanni u k’a ka yamaruyaw wele dɔrɔn. Metiriw minnu bɛ kɛ walasa ka ɲɛtaa sɔrɔ:
Trust DensityBaarakɛlaw ka kɛmɛsarada la tilacogo sigida kelen-kelen bɛɛ la (misali la, 20% Suggest, 50% Confirm, 30% Auto). Setting ChurnSetting Changes hakɛ / Baarakɛlaw bɛɛ lajɛlen minnu bɛ baara kɛ kalo kɔnɔ. Kɔrɔlen churn bɛ dannaya jirabɔgɔbɔgɔli.
3. Kuma min bɛ se ka ɲɛfɔ: An bɛ jaabi mun na? Fɛn dɔ kɛlen kɔfɛ, jɛɲɔgɔn ɲuman b’u ka hakilinata ɲɛfɔ. O misali in ye kumaɲɔgɔnya dafalen ye min bɛ tugu wale dɔ kɔ, ka jaabi Mun na? sanni a yɛrɛ ka ɲininkali kɛ. “Ne y’o kɛ bawo i y’a fɔ n ye ka tɛmɛn ko X ka fisa i ma.” Ni ciden dɔ bɛ wale kɛ, kɛrɛnkɛrɛnnenya la a yɛrɛma, ɲininkali min bɛ kɛ teliya la baarakɛla hakili la tuma caman na, o ye ko Mun na a y’o kɛ? Explainable Rationale misali bɛ nin ɲininkali in jaabi ni timinandiya ye, ka dalilu surun di ciden ka latigɛw ma. Nin tɛ fɛɛrɛko jatebɔsɛbɛn ye. N ka nin barokun fɔlɔ kɔnɔ, an ye kuma ta sistɛmu fɔlɔw bamanankan na ka kɛ kan ye min ɲɛsinnen bɛ baarakɛlaw ma walasa ka nanbara bali. O misali in ye o sariyakolo waleyacogo ɲuman ye. A bɛ hakilina raw sɛmɛntiya ka kɛ ɲɛfɔli ye min bɛ se ka kalan hadamaden fɛ, min sinsinnen bɛ baarakɛla yɛrɛ ka fɛɛrɛ fɔlenw kan ani a ka dontaw kɔrɔw kan. Hakilila-jɔ-yɔrɔNi ni ciden dɔ ka walew bɛ se ka ɲɛfɔ, u bɛ kɛ i n’a fɔ u bɛ kɛ cogo la min bɛ bɛn hakili ma sanni ka kɛ cogo la min tɛ kɛ cogo si la, o bɛ baarakɛla dɛmɛ ka hakili ta fan fɛ misali tigitigi dɔ jɔ ciden ka miiri cogo la. Dakun nafamaw:
Grounded in PrecedentƝɛfɔli ɲumanw bɛ segin ka taa sariya dɔ la, fɛɛrɛ dɔ la, walima wale dɔ la min kɛra ka kɔn o ɲɛ. Simple ani DirectAvoid complexe conditionnel logique. Baara kɛ ni “Komi i ko X, ne ye Y kɛ” sigicogo nɔgɔman ye.
Ni an seginna taama misali kan, awiyɔn bilalen kɔfɛ a yɛrɛma, baarakɛla bɛ se k’o ye u ka kunnafonidisɛbɛn kɔnɔ: N y’i ka pankurun tiɲɛnen bila kokura.Fɛn kura: Delta 789, min bɛ bɔ 2:30 PM.Mun na ne ye nin wale in kɛ:I ka pankurun fɔlɔ tiɲɛna awiyɔn baarakɛlaw fɛ.I ye sɔn kɛ ka kɔn ka yɛrɛmahɔrɔnya segin ka bila tile kelen kɔnɔ, pankurunw na minnu tɛ jɔ.[ View New Itinerary ] [ Undo this Action
O dalilu jɛlen don, a bɛ se ka lafasa, wa a bɛ fanga di hakilina ma ko ciden bɛ baara kɛ dancɛw kɔnɔ, baarakɛla ye minnu sigi sen kan. Waati min na i ka kan ka nin misali in bila jɔyɔrɔ fɔlɔ la, i k’a bila jɔyɔrɔ fɔlɔ la yɛrɛmahɔrɔnya wale o wale la, ni hakilina tɛ ye o yɔrɔnin bɛɛ ka bɔ sigida la, kɛrɛnkɛrɛnnenya la wale minnu bɛ kɛ kɔfɛ walima minnu bɛ daminɛ kɛnɛma ko dɔ fɛ (i n’a fɔ awiyɔn tiɲɛni misali). Farati min bɛ bɔ baara laN’o tɛ, baarakɛlaw bɛ yɛrɛmahɔrɔnya wale ɲumanw kɔrɔ fɔ i n’a fɔ kɛwale gansanw walima ‘bugs’, o b’u bali ka hakili misali ɲuman dilan. Metiriw minnu bɛ kɛ walasa ka ɲɛtaa sɔrɔ:
Mun na? Ticket VolumeDɛmɛ tikiti hakɛ min tɔgɔ sɛbɛnna ko “Agent Behavior — Unclear” baarakɛla 1000 minnu bɛ baara la. Rationale ValidationBaarakɛlaw kɛmɛsarada la minnu bɛ ɲɛfɔli jate ‘Dɛmɛ’ ye jɛɲɔgɔnya kɔfɛ mikrosɛgɛsɛgɛliw la.
4. Daŋaniya taamasiyɛn Nin misali in bɛ tali kɛ ciden ka yɛrɛdɔn na jɛɲɔgɔnya kɔnɔ. Ni a y’a yɛrɛ ka dannaya fɔ, a bɛ baarakɛla dɛmɛ a k’a latigɛ waati min na a ka kan ka da a ka kiritigɛ la ani waati min na a bɛna sɛgɛsɛgɛli caman kɛ. Walasa ka baarakɛlaw dɛmɛ u k’u yɛrɛ ka dannaya jateminɛ, ciden ka kan k’a yɛrɛ ka dannaya jira a ka labɛnw n’a ka walew la. O bɛ kɛ sababu ye ka ciden kɔnɔna cogoya kalan kosɛbɛ, wa a bɛ baarakɛla dɛmɛ a k’a latigɛ waati min na a ka kan ka desizɔn dɔ sɛgɛsɛgɛ kosɛbɛ. Psychological UnderpinningSurfacing uncertainty bɛ dɛmɛ ka otomatiki bias bali, ka dusu don baarakɛlaw kɔnɔ u ka dannaya dɔgɔya labɛnw sɛgɛsɛgɛ sanni u ka sɔn u ma fiyentɔya la. A waleyacogo:
Daŋaniya jateKɛmɛsarada nɔgɔman (misali la, Daŋaniya: 95%) bɛ se ka kɛ taamasiyɛn teliyalen ye, min bɛ se ka sɛgɛsɛgɛ. Jateminɛ min bɛ kɛ ka ɲɛsin ciden ma, o fɔcogo jɛlen min bɛ ciden ka dɔnniya yɔrɔ jira (misali la, Dakun: Taama jatebɔ dɔrɔn) bɛ dɛmɛ don ka baarakɛlaw ka jigiyaw ɲɛnabɔ ani k’u bali k’a ɲini ciden fɛ a ka baara kɛ, a ma dabɔ minnu kama. Visual CuesTaamaʃyɛn jɛman bɛ se ka dannayaba jira, ka sɔrɔ ɲininkali taamasiyɛn jɛman bɛ se ka dannayabaliya jira, o bɛ baarakɛla bila ka segin a kan kosɛbɛ.
Waati min na nin misali in bɛ bila jɔyɔrɔ fɔlɔ la, i ka kan ka fɔlɔ kɛ waati min na ciden ka baara bɛ se ka ɲɔgɔn ta kosɛbɛ ka da donan dontaw ka ɲumanya kan walima baara in dafabaliya kan. A nafa ka bon kɛrɛnkɛrɛnnenya la dɔnnikɛlaw ka sigidaw la (misali la, furakɛli dɛmɛnanw, kode dɛmɛbagaw) yɔrɔ minnu na hadamaden ka kan ka AI ka bɔli jateminɛ kosɛbɛ. Farati min bɛ bɔ baara laN’o tɛ, baarakɛlaw bɛna bin otomatiki bias (otomatiki bias) la, ka sɔn fiyentɔya la ka sɔn hakilijagabɔw ma minnu tɛ dannaya dɔgɔman ye, walima ka daŋaniyaba baara lajɛ siɲɛ fila ni jɔrɔ ye. Metiriw minnu bɛ kɛ walasa ka ɲɛtaa sɔrɔ:
Calibration ScorePearson ka jɛɲɔgɔnya bɛ Model Confidence Score ni User Acceptance Rate cɛ. Laɲini > 0,8. Sɛgɛsɛgɛli DeltaDanfara bɛ dannaya dɔgɔya labɛnw ni dannayaba labɛnw seginnkanni waati cɛmancɛ cɛ. A jirala ko a bɛna kɛ koɲuman ye (misali la, segin +12).
5. Action Audit & Undo: Lakanali laban Daŋaniya bɛ a ɲini i k’a dɔn ko i bɛ se ka i yɛrɛ sɔrɔ fili dɔ la. A ka Undobaarakɛcogo ye jɛɲɔgɔnya lakanani laban ye, min bɛ baarakɛla hakili sigi ko hali ni ciden ye faamuyabaliya kɛ, a kɔlɔlɔ tɛ balawu ye. Fɛɛrɛ kelen min fanga ka bon kosɛbɛ walasa ka baarakɛlaw ka dannaya sabati, o ye se ka ciden dɔ ka wale kɔsegin nɔgɔya la. Action Audit log min bɛ to senna, min kalanni ka nɔgɔn, ni Undo butɔni ye min bɛ ye ka ɲɛ wale bɛɛ la min bɛ se ka kɛ, o de ye lakana sira laban ye. A bɛ farati min bɛ ye ka kɛ yɛrɛmahɔrɔnya dicogo la, o dɔgɔya kosɛbɛ. Hakilila-jɔ-cogoNi k’a dɔn ko fili bɛ se ka kɔsegin nɔgɔya la, o bɛ hakili ta fan fɛ lakana lase mɔgɔw ma, ka dusu don baarakɛlaw kɔnɔ u ka baara di u ma, k’a sɔrɔ u ma siran a kɔlɔlɔw ɲɛ minnu tɛ se ka wuli. Design kɛcogo ɲumanw:
Waatibolodacogo LajɛAjan ka wale minnu daminɛna, olu bɛɛ ka waatibolodacogo sɛbɛn ye cogoya ye min bɛ se ka faamuya kosɛbɛ. Clear Status IndicatorsA jira ni wale dɔ ɲɛnabɔra, ni a bɛ sen na, walima ni a ma kɛ. Waati dantigɛlen UndosWale minnu bɛ kɛ fɛn ye min tɛ se ka segin kɔ waati dɔ kɔfɛ (misali la, jatebɔ min tɛ se ka segin), UI ka kan ka nin waati finɛtiri in fɔ ka jɛya (misali la, Undo bɛ sɔrɔ miniti 15 kɔnɔ). O jɛlenya in min bɛ kɛ sistɛmu dantigɛliw kan, o nafa ka bon i n’a fɔ undo seko yɛrɛ. Ka kɛ mɔgɔ sɛbɛ ye waati min na wale dɔ bɛ kɛ kudayi ye, o bɛ dannaya sabati.
Tuma min na nin misali in ka kan ka bila jɔyɔrɔ fɔlɔ laNin ye misali jɔnjɔn ye min ka kan ka waleya cidenw ka sigida bɛɛ lajɛlen na. A tɛ se ka fɔ abada ni yɛrɛmahɔrɔnya fɛnw donna sen kan walima ni fili dɔ musaka (nafolo, sigidako, walima kunnafonidilanw) ka bon. Farati min bɛ bɔ baara laN’o tɛ, fili kelen bɛ dannaya tiɲɛ kudayi, bawo baarakɛlaw b’a faamuya ko lakana sira t’u bolo. Metiriw minnu bɛ kɛ walasa ka ɲɛtaa sɔrɔ:
Reversion RateUndone Actions / Waleya minnu kɛra, olu bɛɛ lajɛlen. Ni Reversion Rate > 5% ye baara kɛrɛnkɛrɛnnen dɔ la, aw bɛ otomatiki bali o baara in na. Safety Net ConversionBaarakɛlaw kɛmɛsarada la minnu bɛ wuli ka taa Act Autonomously la tile 7 kɔnɔ, u kɛlen kɔ ka Undo baara ka ɲɛ.
6. Escalation Pathway: Ka dannayabaliya ɲɛnabɔ ni nɛɛma ye Jɛɲɔgɔn hakilitigi b’a dɔn a ka kan ka dɛmɛ ɲini waati min na sanni a ka jateminɛ kɛ. O misali in b’a to ciden bɛ se ka daɲɛ fila-fila ɲɛnabɔ ni nɛɛma ye, a kɛtɔ ka bonya ka se baarakɛla ma, ka majigilenya jira min bɛ dannaya sabati, sanni ka a tiɲɛ. Hali ciden min ka bon kosɛbɛ, o bɛna ko dɔw sɔrɔ, a dalen tɛ baarakɛla ka laɲini na walima a kɛcogo ɲuman na. A bɛ o dannayabaliya in ɲɛnabɔ cogo min na, o ye waati ye min bɛ a ɲɛfɔ. Ciden min dabɔra ka ɲɛ, o t’a jateminɛ; a bɛ bonya ka taa a fɛ. Hakilila-jɔ-cogoNi ciden dɔ sɔnna a danw ma sanni a ka jateminɛ kɛ, a bɛ dannaya sabati ni a bɛ baarakɛla ka fanga bonya ko minnu tɛ jɛya. Escalation Patterns (Escalation Patterns) ye ninnu ye:
K’a ɲini ka ɲɛfɔli kɛ“I ye ‘tarata nata’ kofɔ. Sugandili jirali“Ne ye awiyɔn saba sɔrɔ minnu bɛ bɛn i ka sariyaw ma.Juman ka di i ye kosɛbɛ?” Hadamadenw ka dɛmɛ ɲininiBaara minnu nafa ka bon walima minnu tɛ jɛya kosɛbɛ, ciden ka kan ka sira jɛlen sɔrɔ walasa ka hadamaden dɔnnikɛla walima dɛmɛbaga dɔ don a kɔnɔ. O bɛ se ka kɛ ko: “A bɛ iko nin jago in tɛ deli ka kɛ, wa ne dalen tɛ a la ko ne bɛna taa ɲɛ cogo min na. Yala i b’a fɛ ne ka nin taamasiyɛn kɛ walasa hadamaden ka lasigiden dɔ ka segin a kan wa?”
Tuma min na nin misali in bɛ bila jɔyɔrɔ fɔlɔ la, yɔrɔ minnu na, baarakɛlaw ka laɲini bɛ se ka kɛ fɛn ye min tɛ jɛya walima min bɛ tali kɛ sigida la kosɛbɛ (misali la, kanko dabɔlenw ka jɛɲɔgɔnyaw, kunnafonidilanw ɲininkali gɛlɛnw). Aw bɛ baara kɛ ni o ye tuma o tuma ni ciden bɛ baara kɛ ni kunnafoni dafalenw ye walima ni sira ɲuman caman bɛ yen. Farati min bɛ bɔ baara laN’o tɛ, ciden bɛ laban ka jateminɛ kɛ min bɛ da a yɛrɛ la, min bɛ kɛ balawu ye, min bɛ baarakɛla yɔrɔ janya. Metiriw minnu bɛ kɛ walasa ka ɲɛtaa sɔrɔ:
Escalation FrequencyAgent Dɛmɛ ɲinini / Baara bɛɛ lajɛlen. Kɛnɛya hakɛ : 5-15%. Seginkanni ɲɛtaa hakɛBaara minnu dafara sɛgɛsɛgɛli kɔfɛ / sɛgɛsɛgɛli bɛɛ lajɛlen. Laɲini > 90%.
Patɔrɔn Best For Farati fɔlɔ Key Metric (Mɛtiri kilisi). Laɲiniw ɲɛfɔli Waleya minnu tɛ se ka segin kɔ walima wariko Baarakɛla b’a miiri ko a lamininen don >85% Sɔn hakɛ Yɛrɛmahɔrɔnya Dial Baara minnu farati hakɛ bɛ ɲɔgɔn ta Total feature bilali Setting Churn (Sɛbɛnni Churn). Daɲɛ min bɛ se ka ɲɛfɔ Baara minnu bɛ kɛ kɔkan walima minnu bɛ kɛ yɛrɛmahɔrɔnya la Baarakɛla bɛ buguw faamuya “Mun na?” Ticket Volume (Blɛti Volume) ye Daŋaniya Siginiden Dɔnnibaaw walima sitɛmu minnu bɛ wari caman ta Otomatiki bias (bias) min bɛ kɛ Sɛgɛsɛgɛli Delta Waleya Audit & Undo Agent sitɛmuw bɛɛ Dannaya bɔnɛni kudayi <5% .Segin-ka-bɔnye hakɛ Escalation (Escalation sira) min bɛ Kɛ Baarakɛla ka laɲini min tɛ jɛya Jateminɛ minnu bɛ kɛ ni dannaya ye, minnu bɛ kɛ balawu ye >90% Segin-ka-bɔnye ka ɲɛtaa
Tablo 1 : Agent AI UX misaliw lajɛlen. Aw hakili to a la ka jateminɛw ladilan ka kɛɲɛ ni aw ka domani farati kɛrɛnkɛrɛnnenw n’aw magow ye. Designing for Repair ani Labɛnni O ye ka yafa ɲinicogo dege cogo ɲuman na. Yafa ɲini ɲuman bɛ sɔn fili ma, ka tiɲɛniw ɲɛnabɔ, ka layidu ta ko a bɛna kalan sɔrɔ o la. Misaliw tɛ se ka kɛ; u ye fɛn ye min tɛ se ka bali. Agent system ka ɲɛtaa kuntaalajan tɛ bɔ a seko la ka kɛ dafalen ye, wa a bɛ bɔ a seko la ka se ka kɛnɛya ni nɛɛma ye n’a dɛsɛra. Dilancogo ni ɲɛnabɔli kɛcogo sabatilen ye fɛn koloma ye, a tɛ miiri kɔfɛ. Yafa ɲini ni hinɛ ye ani ka ɲɛnabɔli jɛlen kɛ Ni ciden dɔ ye fili kɛ, fili cikan ye yafa ɲinini ye. A ka kan ka dilan ni hakili ta fan fɛ tigitigi ye. Nin waati in ye sababuba ye walasa ka jatebɔ jira. Baarakɛcogo labɛnni siratigɛ la, nin yɔrɔ in de la, tɔnw bɛ se ka baara kɛ ni baarakɛminɛnw seginni paradox ye : o ye ko ye min na, kiliyan min ye baara dɛsɛ sɔrɔ, o kɔfɛ, a bɛ se ka kɛ kantigi ye tiɲɛ na ka tɛmɛ kiliyan kan min ma dɛsɛ sɔrɔ abada hali dɔɔnin. Misali min ɲɛnabɔra ka ɲɛ, o bɛ se ka kɛ dannaya sabatili ko ye min fanga ka bon ka tɛmɛ mɔgɔfaga tariku jan kan, min ye dafabaliya ye. O kun ye ka fili in minɛ i n’a fɔ jɛɲɔgɔnya tiɲɛni min ka kan ka ladilan. O bɛ tali kɛ:
Sɔn fili maCikan ka kan k’a fɔ ka jɛya ani cogo nɔgɔman na ko fili dɔ kɛra.Misali: Ne ye wari bila cogo jugu la. Teliya teliyalen fɔAw teliya ka tugu furakɛli wale in kɔ.Misali: Ne ye wale in kɔsegin, wa nafolo seginna aw ka jatebɔsɛbɛn kɔnɔ. Dɛmɛ wɛrɛw sira diAw ka jɛɲɔgɔnya jɛlen di tuma bɛɛ hadamadenw ka dɛmɛni na. O bɛ dusukasi dɔgɔya, wa a b’a jira ko jatebɔcogo dɔ bɛ yen min bɛ ciden yɛrɛ kɔfɛ.
Dilancogo UI min dilannen don ka ɲɛ, o bɛ se ka kɛ nin cogo in na: An ye fili kɛ i ka kɔsa in na jiginni na.Ne bɛ yafa ɲini. Ne ye $250 bila jatebɔsɛbɛn jugu la.✔ Fɛɛrɛ tigɛlen: Yɛlɛma in kɔsegira, wa i ka $250 seginna.✔ Fɛn nataw: Ko in darapo kɛra walasa ka kɔnɔna lajɛ walasa a kana kɛ tuguni.Ne mago bɛ dɛmɛ wɛrɛ la wa? [ Ladilikan Dɛmɛn ] .
Gofɛrɛnaman motɛri jɔli walasa ka kokuradonni lakananenw sɔrɔ Dilancogo minnu ɲɛfɔlen don sanfɛ, olu ye baarakɛlaw ɲɛciw ye, nka u tɛ se ka baara kɛ ka ɲɛ ni kɔnɔna dɛmɛni jɔcogo barikama tɛ. Nin tɛ biroko gɛlɛyaw dabɔli ye; o ye nafa dɔ jɔli ye fɛɛrɛko siratigɛ la. Jɛkulu min ka marabolodacogo kɔgɔlen don, o bɛ se ka cidenw ka fɛnɲɛnɛmaw ci ni teliya ni dannayaba ye, k’a dɔn ko kɔlɔsilikɛlan wajibiyalenw bɛ sen na walasa ka taamasiyɛnw ka faratiw dɔgɔya. Nin mara motɛri in bɛ lakana tigɛli kɛ ka bɔ sɛgɛsɛgɛli sɛbɛn na ka kɛ ɲɔgɔndan nafolo ye. Nin motɛri in ka kan ka baara kɛ i n’a fɔ marabolo fɔlɔ, n’o ye Agent AI Ethics Council ye, min kɔnɔ, UX, Product ani Engineering ka baarakɛɲɔgɔnya bɛ kɛ ɲɔgɔn fɛ, ni dɛmɛ nafama ye ka bɔ sariya, sariya labatoli ani dɛmɛni na. Jɛkulu fitininw kɔnɔ, o ‘Conseil’ jɔyɔrɔw ka teli ka bin ka kɛ fɛn saba kelen ye, n’o ye Product, Engineering ani Design ɲɛmɔgɔw ye. Sɛgɛsɛgɛli sɛbɛn dɔ min bɛ kɛ ka ɲɛsin marako ma
Sariya/LabatoliNin jɛkulu in ye lafasali sira fɔlɔ ye, min b’a to ciden ka wale minnu bɛ se ka kɛ, olu ka to sariyaw ni sariya dancɛw kɔnɔ. U bɛ dɛmɛ don ka taa yɔrɔ gɛlɛnw ɲɛfɔ yɛrɛmahɔrɔnya walew kama. Fɛn dilannenFɛnfɛnw ɲɛmɔgɔ ye ciden ka kuntilenna ɲɛnabɔbaga ye. U b’a ka baarakɛcogo dancɛw ɲɛfɔ ani k’u kɔlɔsi yɛrɛmahɔrɔnya politiki hukumu kɔnɔ min bɛ sɛbɛnni kɛ ciden ye min ye ani a man kan ka min kɛ. U de ye Agent Risk Register ye. UX ResearchNin jɛkulu in ye baarakɛla ka dannaya ni a ka jɔrɔnanko kan ye. U bɛ baara kɛ ni taabolo ye min bɛ segin-ka-bɔ, walasa ka dannaya jateminɛ kalanw kɛ, ka kɛwale juguw sɛgɛsɛgɛli simulated, ani ka ɲininkaliw kɛ jogoɲumanya la walasa ka baarakɛla ka hakili misali jiginni faamuya min bɛ kɛ ciden ye. Ɛntɛrinɛti Nin jɛkulu in bɛ dannaya sabatili fɛɛrɛbɔlanw jɔ. U ka kan ka sistɛmu labɛn walasa ka jatebɔ barikamaw kɛ, ka baara kɛ ni digi kelen ye min bɛ se ka fɛnw bila kɔfɛ, ani fɛn minnu ka kan ka kɛ walasa ka dalilu jɛlenw sɔrɔ minnu bɛ se ka ɲɛfɔ. DɛmɛNin ekipuw bɛ dɛsɛ ɲɛfɛ. U ka kan ka dege ani ka minɛnw sɔrɔ walasa ka ko kɛlenw ɲɛnabɔ minnu bɛ sɔrɔ cidenw ka filiw fɛ, wa u ka kan ka kɛ ni hakilina tilennen ye ka taa jogoɲumanya tɔnba ma walasa ka kunnafoni di diɲɛ dɛsɛcogo lakikaw kan.
Nin marabolo in ka kan ka asɛbɛn ɲɛnamaw kulu, i n’a fɔ Agent Risk Register min bɛ dɛsɛ cogoyaw dɔn ni timinandiya ye, Action Audit Logs minnu bɛ lajɛ tuma bɛɛ, ani Autonomy Policy Documentation officielle. A bɛ daminɛ yɔrɔ min na: Fɛɛrɛ min bɛ kɛ dakunw na, min bɛ kɛ ka ɲɛsin fɛn dilanni ɲɛmɔgɔw ma Fɛn dilanni ɲɛmɔgɔw ni ɲɛmɔgɔw fɛ, ka AI cidenw fara ɲɔgɔn kan, o bɛ se ka kɛ i n’a fɔ baara belebeleba. O kun ye k’a gɛrɛ a la i n’a fɔ daminɛ kelen tɛ, nka i n’a fɔ taama senfɛ-taama min bɛ fɛɛrɛko seko ni baarakɛlaw ka dannaya fila bɛɛ jɔ ɲɔgɔn fɛ. Nin sirako in b’a to i ka jɛkulu bɛ se ka kalan kɛ ani ka ladamu, k’a lajɛ ko sen kelen-kelen bɛɛ jɔlen bɛ jusigilan sabatilen kan. Dakun fɔlɔ: Lakanali basigilen (Ladilikan & Laɲini) . Laɲini fɔlɔ ye ka dannaya jusigilan jɔ k’a sɔrɔ i ma faratiba ta yɛrɛmahɔrɔnya la. O dakun in na, ciden ka fanga bɛ dan sɛgɛsɛgɛli ni hakilinaw ma.
Aw bɛ farakurunba dɔ waleya Laɲini ɲɛfɔli: Nin ye aw ka jɛɲɔgɔnya misali jɔnjɔn ye. Aw bɛ baarakɛlaw lafiya ni hakilina ye min ye ko ciden bɛ labɛnw labɛn, ka sɔrɔ ka baarakɛla to a ka baarakɛcogo bɛɛ la. Build the Action Audit & Undo infrastructure : Hali n’a y’a sɔrɔ ciden ma baara kɛ a yɛrɛma fɔlɔ, i ka fɛɛrɛbɔlan jɔ yiritigɛ ni kɔsegin kama. O b’i ka sistɛmu labɛn siniɲɛsigi kama ani ka baarakɛlaw ka dannaya sabati ko lakana sira bɛ yen.
Dakun 2nan : Yɛrɛmahɔrɔnya kalifara (Act with confirmation) . Ni baarakɛlaw lafiyalen don ni ciden ka laɲiniw ye, aw bɛ se k’a daminɛ ka yɛrɛmahɔrɔnya min farati ka dɔgɔ. Nin dakun in ye baarakɛlaw kalanni ye ciden ka miiri cogo la ani k’a to u k’u yɛrɛ ka taama kɛcogo sigi.
Aw ye Autonomy Dial daminɛ ni sigida danma ye: A daminɛ ni a to baarakɛlaw ka fanga di ciden ma a ka Act with Confirmation. Aw ye dalilu ɲɛfɔlen bila sen kan: Ciden bɛ wale o wale labɛn, aw bɛ ɲɛfɔli jɛlen di. O bɛ ciden ka hakilinaw gundo Bɔ k’a Jira k’a Fɔ ko a bɛ baara Kɛ ka Da baarakɛla yɛrɛ ka fɛtaw kan.
Fasokan2009-09_enterneti_kalanni.dis.html,#5413333 3nan : Delegation proactive (Act autonome) . Nin ye fɛɛrɛ laban ye, min bɛ kɛ dɔrɔn n’i ye kunnafoni jɛlenw sɔrɔ ka bɔ dakun tɛmɛnenw na minnu b’a jira ko baarakɛlaw dalen bɛ sistɛmu la.
Enable Act Autonomously for specific, pre-approved tass: Baara kɛ ni kunnafoniw ye minnu bɛ bɔ Fase 2 la (misali la, Proceed hakɛ caman, Undo hakɛ dɔgɔman) walasa ka baara fɔlɔw dɔn minnu farati ka dɔgɔ, minnu bɛ se ka kɛ otomatiki ye pewu. Kɔlɔsili ni segin-ka-bɔ : Yɛrɛmahɔrɔnya fɛnw daminɛni tɛ laban ye, nka baarakɛcogo kɔlɔsili, baarakɛlaw ka hakilinaw lajɛli, ani ciden ka seko ni dɔnko nɔgɔyali ka da diɲɛ kunnafonidilan lakikaw kan, o daminɛ ye.
Design As The Ultimate Lakanali Levier Agent AI bɔli bɛ danyɔrɔ kura jira hadamaden ni ɔridinatɛri jɛɲɔgɔnya la. A bɛ layidu ta siniko ye, yɔrɔ min na fɛɛrɛ kuraw bɛ se ka dɔ bɔ an ka doni na ni timinandiya ye, ka an ka ɲɛnamaya kɛcogo ɲɛ. Nka o fanga bɛ na ni kunkanbaaraba ye. Yɛrɛmahɔrɔnya ye fɛɛrɛbɔ siratigɛ dɔ ka bɔli ye, nka dannaya ye dilancogo taabolo dɔ bɔlen ye. An ka gɛlɛya ye k’a lajɛ ko baarakɛlaw ka ko kɛlen tɛ fɛɛrɛko seko tiɲɛni ye nka a nafa fɔlɔ don. Anw minnu ye UX baarakɛlaw ye, fɛn dilanni ɲɛmɔgɔw, ani ɲɛmɔgɔw, an jɔyɔrɔ ye ka kɛ o dannaya ɲɛmɔgɔw ye. Ni an ye dilancogo jɛlenw waleya walasa ka kɔlɔsili ni sɔnni kɛ, ka hakilinata siraw labɛn dilancogo kama, ani ka marabolodacogo barikamaw jɔ, an bɛ lakana fɛɛrɛ nafamaw dilan minnu bɛ kɛ sababu ye ka AI cidenw kɛ fɛn ye min bɛ se ka kɛ. An tɛ ka interface (interface) dɔrɔn de dilan; an bɛ ka jɛɲɔgɔnyaw jɔ. AI nafa n’a sɔnni nata sinsinnen bɛ an ka seko kan ka nin sigida gɛlɛn ninnu dilan ni hakilitigiya ye, ni ɲɛtaa ye, ani bonyaba min sinsinnen bɛ baarakɛla ka fanga laban kan.
